Financial Data and Key Metrics - Total revenues for Q1 2024 were $1.13 billion, up 4% year-over-year, exceeding the high end of the guidance range [7][8] - Gross margin was 35%, exceeding expectations due to operational efficiencies and better-than-expected revenue performance [8] - Adjusted operating income margin was 16.1%, in line with guidance, reflecting investments in top priorities [8] - GAAP net income was $117 million, up 10% year-over-year, with GAAP diluted EPS of $0.64, up 12% year-over-year [23] - Adjusted diluted EPS was $0.73, up 7% year-over-year, driven by lower outstanding share count and higher adjusted operating income [23] Business Line Performance - Data-Tech-AI revenue, representing 44% of total revenue, increased 3% year-over-year, driven by finance and accounting, supply chain, and risk service lines [20] - Digital operations revenue, representing 56% of total revenue, increased 4% year-over-year (5% on a constant currency basis), primarily due to deal ramps from last year's large bookings [20] - Outcome and consumption-based models expanded to approximately 19% of Q1 revenue, up from 13% in Q1 2023 [21] Market Performance - Financial services segment revenue increased 3% year-over-year, driven by large deal ramps and growth in financial crimes, partially offset by pressure in discretionary tax spend [21] - Consumer and Healthcare segment revenue increased 5% year-over-year, due to large deal ramps and growth in supply chain engagements [21] - High Tech and Manufacturing segment revenue increased 4% year-over-year, driven by new logos in digital operations and Data-Tech-AI, partially offset by descoping of a high-tech priority client [22] Strategic Direction and Industry Competition - The company's 3+1 Execution Framework is driving early results, focusing on partnerships, Data-Tech-AI, simplification, and internal transformation (Client Zero) [8][9][15][16] - Genpact strengthened partnerships with AWS, Salesforce, Adobe, and Microsoft, leveraging AI to transform finance organizations [9] - The company is aggressively driving go-to-market engagement in Data-Tech-AI, with a focus on generative AI, leading to increased client conversations and revenue [9][14] - Genpact is building responsible AI centers of excellence for clients, helping them automate operational finance activities and other processes [13][14] Management Commentary on Operating Environment and Future Outlook - The company increased full-year revenue guidance by 50 basis points to 2.5%-3.5% growth, reflecting Q1 outperformance [16] - Gross margin outlook for the full year was increased by 30 basis points to 35.3%, while adjusted operating income margin remains unchanged at 17% [17] - The outlook does not assume any improvement in the macro buying environment, with revenue upside from Q1 being flowed through the full year [17] - Management highlighted early signs of improving execution and momentum in generative AI-related revenues and bookings [14][17] Other Important Information - The company repurchased approximately 865,000 shares at a total cost of $30 million in Q1 [25] - Attrition rate for the quarter was 23%, in line with Q4 levels, with adjusted attrition (excluding involuntary attrition and employees with less than three months of service) at 17% [25] - Days sales outstanding expanded to 91 days from 83 days in 2023 due to collection delays and higher payment terms in new accounts [24] Q&A Session Summary Question: Long-term revenue targets and macro environment - The company is focused on 2024 execution and will provide updates on long-term targets as the year progresses [31][32] Question: Generative AI traction and business size - Early days for generative AI, but significant client interest and momentum in bookings and revenues, though still a small portion of overall business [35][36] Question: Q1 outperformance drivers - Outperformance driven by better execution in digital operations and Data-Tech-AI, particularly in finance and accounting supply chain projects [37][38] Question: Sales team changes and attrition - Positive reception to organizational changes, with excitement and improved execution, and hiring of over 50 senior leaders in Q1 [40] Question: Visibility into Q2 and full-year growth - Prudent guidance for the second half of 2024, with no anticipated improvement in the macro environment [43][44][45] Question: Productivity commitments from clients - No increase in productivity expectations from clients, but interest in AI tools and learning about their implementation [47][48] Question: Go-to-market changes and gross margin drivers - Sales and go-to-market changes are ongoing, with simplification efforts yielding results [51][52] - Gross margin improvement driven by lower severance costs and large deal investments, with a sequential downtick in Q2 due to annual compensation refresh [54] Question: Win rates and operating margin - Elevated win rates (62%) driven by sole-sourced deals and follow-on engagements, with operating margin held constant due to reinvestment in growth initiatives [57][60][61] Question: Outcome-based pricing and discretionary work - Outcome-based pricing models are showing higher margins than FTE-based pricing, with a push to decouple revenue from FTE headcount [64][65][70] - Over 70% of revenue is annuity-based, with discretionary work primarily in Data-Tech-AI consulting and project work [67] Question: Demand environment and execution - Record pipeline levels across segments, driven by increased agility and partnerships, but no meaningful improvement in the macro environment [77][78] Closing Remarks - Q1 was a solid start to the year, with revenue and gross margin above guidance, and early signs of improving execution under the 3+1 Execution Framework [81]

Revenue Performance - Total revenue for Q1 2024 was $1.13 billion, up 4% year-over-year, with Data-Tech-AI revenue at $524 million (46% of total revenue) and Digital Operations revenue at $607 million (54% of total revenue)[1][3] - Net revenues increased to $1,131.2 million in Q1 2024, up from $1,089.3 million in Q1 2023, representing a growth of 3.8%[16] - Full-year 2024 revenue guidance updated to $4.59 billion to $4.63 billion, representing year-over-year growth of 2.5% to 3.5% as reported, or 2.7% to 3.7% on a constant currency basis[4] - Q2 2024 revenue guidance is $1.143 billion to $1.148 billion, representing year-over-year growth of 3.4% to 3.8% as reported, or 3.6% to 4.0% on a constant currency basis[4] - Digital Operations revenue growth for Q2 2024 is expected to be 5.4% year-over-year as reported, while Data-Tech-AI revenue growth is expected to be 1.6% year-over-year as reported[4] - Revenue growth is reported on a constant currency basis to exclude foreign exchange rate fluctuations, aiding in period-to-period comparisons[21] Earnings and Profitability - Diluted EPS for Q1 2024 was $0.64, up 12% year-over-year, while adjusted diluted EPS was $0.73, up 7% year-over-year[1][3] - Gross profit for Q1 2024 was $396 million, up 7% year-over-year, with a gross margin of 35.0%[3] - Net income for Q1 2024 was $117 million, up 10% year-over-year, with a net income margin of 10.3%[3] - Gross profit rose to $396.5 million in Q1 2024, compared to $370.2 million in Q1 2023, reflecting a 7.1% increase[16] - Net income grew to $116.9 million in Q1 2024, up from $106.1 million in Q1 2023, a 10.2% increase[16] - Diluted earnings per share increased to $0.64 in Q1 2024 from $0.57 in Q1 2023, a 12.3% rise[16] - Adjusted diluted EPS for full-year 2024 is expected to be in the range of $3.01 to $3.04, up from the prior range of $3.00 to $3.03[4] - Adjusted diluted EPS for Q1 2023 was $0.68, increasing to $0.73 in Q1 2024, with adjustments for stock-based compensation and amortization of intangible assets[26] - Net income margin improved from 9.7% in Q1 2023 to 10.3% in Q1 2024[24] - The company expects adjusted diluted EPS to range between $3.01 and $3.04 for the year ending December 31, 2024[30] Cash Flow and Financial Position - Total assets decreased slightly to $4,740.6 million as of March 31, 2024, from $4,805.7 million as of December 31, 2023[14] - Cash and cash equivalents declined to $478.4 million as of March 31, 2024, from $583.7 million as of December 31, 2023, a decrease of 18.0%[14] - Short-term borrowings increased to $50.0 million as of March 31, 2024, from $10.0 million as of December 31, 2023, a significant rise[14] - Net cash used for operating activities was $25.6 million in Q1 2024, compared to $34.1 million in Q1 2023, a 24.9% improvement[17] - Net cash used for investing activities was $24.7 million in Q1 2024, down from $33.6 million in Q1 2023, a 26.5% decrease[17] - Net cash used for financing activities was $48.2 million in Q1 2024, compared to $41.2 million in Q1 2023, a 17.0% increase[17] Share Repurchase and Divestiture - Genpact repurchased approximately 865,000 common shares during Q1 2024 for a total consideration of $30 million at an average price of $34.67 per share[3] - Genpact completed the divestiture of a non-strategic business in Q1 2023, recording a loss on the sale, and classified related revenues and expenses as held for sale from April 1, 2022[20] Operational Efficiency and Margins - Adjusted income from operations margin was 16.4% in Q1 2023, slightly decreasing to 16.1% in Q1 2024[24] - Genpact forecasts an adjusted income from operations margin of 17.0% for the year ending December 31, 2024[28] - For Q2 2024, Genpact projects an adjusted income from operations margin of 16.5%[32] Expense Management - Stock-based compensation expense was $19.7 million in Q1 2023, decreasing to $9.2 million in Q1 2024[24] - Amortization and impairment of acquired intangible assets were $8.1 million in Q1 2023, reducing to $6.9 million in Q1 2024[24] Revenue Classification Update - Genpact updated its revenue classification for Digital Operations and Data-Tech-AI to more accurately reflect the nature and delivery of services, impacting historical revenue breakdowns[3][6][7]

Annuity provider Revol One Financial achieves expedited "go live"  Genpact's data, technology, and AI expertise combined with AWS services modernize insurance businesses to drive competitive advantage NEW YORK, May 8, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, today announced its work with Amazon Web Services (AWS) to fast-track Revol One Financial's entry into the fixed annuity insurance sector. Genpact and AWS faci ...

NEW YORK, May 2, 2024 /PRNewswire/ -- Genpact Limited (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, today announced that its board of directors has declared a cash dividend of $0.1525 per common share for the second quarter of 2024. The dividend is payable on June 26, 2024 to shareholders of record as of the close of business on June 10, 2024. The declaration of any future dividends will be at the discretion of the board of directors. About Genpact G ...

Microsoft Azure OpenAI Service coupled with Genpact's deep domain, data, technology, and AI expertise provides a powerful combination to future-proof finance organizations globallyNEW YORK, April 30, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm, announced a collaboration with Microsoft to drive modern finance transformation across enterprises. The collaboration focuses on using data, technology, and AI to fuel innovation for finance organizations globally. Bal ...

Recognition underlines Genpact's expertise in customer experience and driving outcomes for clients by leveraging innovative AI solutions NEW YORK, April 18, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the highest ranking in the HFS Research Horizons report, "HFS Horizons: Customer Experience Service Providers, 2024." For the first time, HFS Research analyzed how the top service providers are supp ...

Among 80+ leading global companies pledging to advance women into leadership roles Genpact continues its global commitment to fostering workplace diversity, equity, and inclusion, leveraging an ecosystem approach NEW YORK, April 12, 2024 /PRNewswire/ -- BK Kalra, President and CEO of Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, joins more than 80 global CEOs to be a part of the Catalyst CEO Champions For Change, a transformational diversit ...

NEW YORK, April 10, 2024 /PRNewswire/ -- Genpact (NYSE: G) will announce results for the first quarter ended March 31, 2024 after the close of the U.S. financial markets on Thursday, May 9, 2024.  Following the release, Genpact's management will host a conference call beginning at 5:00 p.m. ET to discuss the company's performance. Those who wish to participate can register here to receive a dial-in number and unique PIN to access the call.  It is recommended callers join 10 minutes prior to the start of the ...

Piyush Mehta, Genpact's Chief Human Resources Officer (CHRO) expands his role to Country Manager, India, reinforcing the company's ongoing commitment to innovation, growth, and talent in the regionGURUGRAM, India, April 4, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, announced the expanded role of its CHRO, Piyush Mehta, to Country Manager, India, effective immediately.This move reflects Genpact's unwavering commitment t ...

Recognition acknowledges Genpact's commitment to employee experience and engagement, and culture of innovation, integrity, and inclusivity NEW YORK, March 21, 2024  /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, announced today its inclusion on the annual Forbes list of the "World's Best Employers" for the third consecutive year.   Genpact recognized by Forbes as one of the World’s Best Employers Genpact's recognition on t ...