Core Insights - Inspirato Incorporated achieved a 2024 Net Promoter Score (NPS) of 71, indicating strong customer satisfaction and loyalty [1][2] - 75% of member responses rated their likelihood to recommend Inspirato as a 9 or 10, reflecting high levels of member satisfaction [1] Customer Satisfaction Metrics - NPS is a recognized measure of customer satisfaction, with Inspirato's scores of 70 for vacation homes and 80 for curated experiences showcasing strong member appreciation [2] - The company's commitment to luxury travel excellence is underscored by consistent high NPS scores over the years [3] Regional Performance - Inspirato's European portfolio was the highest performing region, with a perfect NPS score in Mykonos and over 85 in Italy [3] - Six members-only Experiences received perfect scores, including prestigious events like The Masters and Wimbledon [3] Future Plans - Inspirato plans to host over 25 Experiences globally in 2025, including an expedition cruise in Alaska and a wellness retreat in the desert [3] Company Overview - Inspirato operates as a members-only luxury vacation club, offering exclusive access to curated vacation options and luxury accommodations [4]

Financial Performance - Fourth quarter net loss of $2.3 million, an 86% year-over-year improvement [2] - Fourth quarter adjusted EBITDA income of $1.9 million, a $7.3 million year-over-year improvement [2] - Fourth quarter net cash from operating activities of $6.9 million, an improvement of $12.9 million compared to Q4 2023 [2] - Full year 2024 total revenue of $279.9 million, a 15% decrease from 2023 [6] - Revenue for the three months ended December 31, 2024, was $63,114,000, a decrease of 10.4% compared to $70,710,000 in the same period of 2023 [27] - Net loss for the year ended December 31, 2024, was $8,804,000, a substantial reduction from $93,859,000 in 2023, indicating improved financial performance [34] - Adjusted EBITDA for the three months ended December 31, 2024, was $1,936,000, compared to a loss of $5,364,000 in the same period of 2023, showing a positive trend [34] - Free Cash Flow for the year ended December 31, 2024, was $(21,781,000), an improvement from $(63,517,000) in 2023, suggesting better cash management [40] Operational Efficiency - Fourth quarter gross margins of $21.9 million, or 35% of total revenue, improved from 18% in Q4 2023 [7] - Gross margin for the year ended December 31, 2024, improved to $119,222,000, compared to $54,314,000 in 2023, reflecting a significant increase in operational efficiency [27] - Cash operating expenses projected between $80 and $90 million, a 15% year-over-year improvement [4] Future Projections - Anticipated adjusted EBITDA for 2025 of $0 to $5 million, driven by a 300 basis point improvement in gross margins [4] - Expected full year 2025 revenue of $235 to $255 million, in line with annualized Q4 2024 revenue [4] Asset Management - Total current assets decreased to $58,383,000 as of December 31, 2024, down from $74,840,000 in 2023, reflecting tighter liquidity [30] - Total liabilities decreased to $403,737,000 as of December 31, 2024, compared to $485,425,000 in 2023, indicating a reduction in financial obligations [30] - Cash and cash equivalents at the end of 2024 were $21,845,000, down from $36,566,000 in 2023, highlighting a need for improved cash flow strategies [30] - The company reported a significant gain on lease termination and loss on asset impairments of $(29,895,000) for the year ended December 31, 2024, compared to a gain of $40,844,000 in 2023, indicating volatility in asset management [34] Strategic Initiatives - The company is exploring various strategic alternatives, including mergers, acquisitions, and joint ventures, to enhance its business and expansion plans [49] - The partnership with Capital One Services, LLC is a key aspect of the company's strategy moving forward [45] - The company is committed to generating positive cash flow from operations and achieving profitability [49] Risks and Uncertainties - The company emphasizes the substantial risks and uncertainties associated with forward-looking statements, including potential changes in management and market conditions [45] - Future financial performance and operational initiatives are subject to numerous risks, including competition in the luxury travel and hospitality industry [45] - The company acknowledges the potential impact of natural disasters, pandemics, and other external factors on its business operations [45] - Future capital requirements and the ability to obtain funding for operations and growth are critical considerations for the company [49] Market Positioning - Delivered industry-leading Net Promoter Score of 70 [2] - Optimized portfolio with the addition of 14 new luxury residences [2] - The company is focused on developing and maintaining its brand and reputation while adapting to changes in consumer preferences and spending habits [45] Upcoming Events - The company plans to discuss its 2024 fourth quarter operating and financial results in a conference call scheduled for February 25, 2025, which may provide further insights into future strategies [42]

Financial Data and Key Metrics Changes - The company reported total revenue of $280 million for the full year 2024, a decrease of 15% year-over-year, while Q4 revenue was $63 million, an 11% decrease year-over-year [16][30] - Adjusted EBITDA loss for the full year was $6.5 million, representing a 78% year-over-year improvement, with Q4 showing approximately $2 million of positive EBITDA, a $7 million year-over-year improvement [24][30] - The company generated $6.9 million in net cash from operating activities in Q4, marking a first for Inspirato as a public company [16][25] - Cash position increased by $11 million quarter-over-quarter, ending the year with $35 million [33] Business Line Data and Key Metrics Changes - The company had approximately 1,500 active pass subscriptions and 10,600 active club subscriptions at the end of Q4 [32][44] - The focus has shifted towards club members, with a strategic decision to reduce the emphasis on new pass sales in 2024 [30][31] Market Data and Key Metrics Changes - Total occupancy for the year was 72%, flat compared to 2023, but the mix of occupancy to paid delivered nights improved to 65% in 2024 from 56% in 2023 [32][33] Company Strategy and Development Direction - The company aims to achieve full-year profitability in 2025, with a revenue target between $235 million and $255 million [18][36] - A three-pronged approach for growth includes focusing on operational efficiencies, enhancing luxury service offerings, and revamping technology for scalable digital marketing [20][49] - The company is investing in refreshing home decor and standardizing concierge training to improve member experience [14][36] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the luxury travel market's growth potential and the company's ability to lead in this space [19][20] - The company is focused on attracting and retaining the right members to drive long-term success, emphasizing the importance of delivering a luxury experience [11][15] Other Important Information - The company has made significant progress in aligning expenses with current revenue levels, achieving a 20% reduction in cash operating expenses for the full year [29] - The company expects to continue improving operational efficiencies and driving further cost savings in 2025 [36][66] Q&A Session Summary Question: What investments or changes are needed to increase member count? - Management indicated that the member count has deliberately decreased, focusing on club members, and expects an inflection point in 2-3 quarters as the sales force is doubled [40][41] Question: What are the key focus areas for 2025? - Key focus areas include operational efficiencies, delivering luxury service, and revamping technology for better digital marketing capabilities [46][49][50] Question: Will there be seasonality in revenue and EBITDA in 2025? - Management confirmed that seasonality is expected to remain consistent with prior years, with Q1 and Q3 being significant quarters for revenue and EBITDA [53][55] Question: Update on cost savings from the cost reduction program? - Management confirmed that the goal of $40 million in annualized cost savings has been identified and actioned, with ongoing efforts to drive efficiencies [59][61]

Inspirato (ISPO) Q4 2024 Earnings Call February 25, 2025 11:00 AM ET Company Participants Kyle Sourk - Vice President FP&A & Investor RelationsPayam Zamani - Chief Executive Officer and Chairman of the BoardMichael Arthur - CFORommel Dionisio - Head of Research Conference Call Participants Mike Grondahl - Senior Research Analyst Operator Good day and thank you for standing by. Welcome to the Inspirato Fourth Quarter twenty twenty four Earnings Conference Call. At this time, all participants are in a listen ...

Core Insights - Inspirato Incorporated reported profitability and positive cash flow from operations in Q4 2024, indicating strong momentum as it enters 2025 [1][3] - The company aims for full-year profitability in 2025 by enhancing gross margins and operational efficiencies [1][3] Financial Performance - Q4 2024 revenue was $63.1 million, a decrease of 10.7% from Q4 2023, while full-year revenue was $279.9 million, down 15% from 2023 [4][8] - Travel and rewards revenue for Q4 2024 was $38.2 million, and subscription revenue was $24.9 million, reflecting decreases of 22% and 21.6% respectively compared to Q4 2023 [4][8] - Gross margins improved significantly, with Q4 2024 gross margin at $21.9 million (35% of total revenue) compared to $12.8 million (18% of total revenue) in Q4 2023 [5][8] Operational Metrics - The company delivered 12,200 paid nights in Q4 2024, down from 14,100 in Q4 2023, with total nights delivered at 17,300 [8][20] - Average Daily Rate (ADR) for Q4 2024 was $1,828, an increase from $1,687 in Q4 2023 [8][20] - Inspirato achieved a Net Promoter Score of 70, indicating strong customer satisfaction [7] Future Guidance - For 2025, Inspirato anticipates Adjusted EBITDA of $0 to $5 million, driven by a projected 300 basis point improvement in gross margins [7][8] - Expected full-year revenue for 2025 is projected between $235 million and $255 million, aligning with annualized Q4 2024 revenue [7][8]

Core Insights - Inspirato Incorporated achieved profitability and positive cash flow from operations in Q4 2024, setting a strong foundation for full-year profitability in 2025 through improved gross margins and operational efficiencies [1][3][4] Financial Performance - Q4 2024 revenue was $63.1 million, a decrease of 10.7% from Q4 2023, while full-year revenue was $279.9 million, down 15% from 2023 [4][6] - Subscription revenue for Q4 2024 was $24.9 million, down 21.6% year-over-year, and for the full year, it was $101.2 million, a 26.5% decrease [4][9] - Travel and rewards revenue decreased by approximately 8.8% in Q4 and 12.8% for the full year [9] Gross Margins and Losses - Q4 2024 gross margin improved to $21.9 million (35% of total revenue) from $12.8 million (18% of total revenue) in Q4 2023, while full-year gross margin was $119.2 million (43% of total revenue) compared to $54.3 million (17% of total revenue) in 2023 [5][9] - Net losses for Q4 2024 were $2.3 million, an 86% improvement year-over-year, and full-year net losses were $8.8 million, significantly reduced from $93.9 million in 2023 [6][8] Operational Metrics - Adjusted EBITDA for Q4 2024 was $1.9 million, compared to a loss of $5.4 million in Q4 2023, while full-year Adjusted EBITDA loss was $6.5 million, improved from a loss of $29.3 million in 2023 [7][8] - The company added 14 new luxury residences and achieved a Net Promoter Score of 70, indicating strong customer satisfaction [7] Future Guidance - Inspirato anticipates full-year revenue for 2025 to be between $235 million and $255 million, with expected Adjusted EBITDA of $0 to $5 million, driven by a projected 300 basis point improvement in gross margins [7][8]

Core Points - Inspirato Incorporated plans to release its fourth quarter and full year 2024 financial and operating results on February 24, 2025 [1] - A conference call will be held on February 25, 2025, to discuss the results, with an audio replay available shortly after [2][3] - Inspirato is a luxury vacation club offering exclusive access to curated vacation options, including luxury homes and five-star accommodations [3]

DENVER, Feb. 12, 2025 (GLOBE NEWSWIRE) -- Inspirato Incorporated (“Inspirato” or the “Company”) (NASDAQ: ISPO), the premier luxury vacation club, today announced plans to release its fourth quarter and full year 2024 financial and operating results after market close on Monday, February 24. The Company will host a conference call on Tuesday, February 25, to discuss the results. To listen to the audio webcast and Q&A, please visit the Inspirato Investor Relations website at https://investor.inspirato.com or ...

DENVER, Jan. 07, 2025 (GLOBE NEWSWIRE) -- Inspirato Incorporated ("Inspirato" or the "Company") (NASDAQ:ISPO), the premier members-only luxury vacation club is excited to share its plans for significant expansion in 2025 and beyond. This initiative intends to add new homes in some of the world's most sought-after destinations while enhancing its portfolio in key existing markets to provide members with a truly unparalleled travel experience. New & Expanded Destinations Europe: Amalfi Coast, Bodrum, Capri, C ...

DENVER, Dec. 19, 2024 (GLOBE NEWSWIRE) -- Inspirato Incorporated ("Inspirato" or the "Company") (NASDAQ:ISPO), the premier members-only luxury vacation club, today announced increased ownership by Chairman and CEO Payam Zamani. The investment was made both directly by Zamani, as well as his fully owned investment firm One Planet Group, further demonstrating his strong commitment to Inspirato, the future of the Company, and its position within the luxury club and vacation market. Zamani's recent increased in ...