UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO Commission File Number 000-50658 Marchex, Inc. | (Exact name of Registrant as specified in its Charter) | | --- | | Delaware 35-2194038 | | | --- | --- | | (Sta ...

Marchex, Inc. (NASDAQ:MCHX) Q4 2020 Earnings Conference Call March 2, 2021 5:00 PM ET Company Participants Trevor Caldwell - Senior Vice President-Strategic Initiatives & Investor Relations Michael Arends - Co-Chief Executive Officer & Chief Financial Officer Russell Horowitz - Executive Chairman & Co-Chief Executive Officer Conference Call Participants Mike Latimore - Northland Securities Operator Ladies and gentlemen, thank you for standing by and welcome to the Marchex Fourth Quarter 2020 Earnings Call. ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to . Commission File Number 000-50658 Marchex, Inc. (Exact name of Registrant as specified in its charter) Delaware 35-2194038 (State or other jurisdictio ...

Financial Data and Key Metrics Changes - For Q3 2020, revenues were $26.5 million, reflecting the impact of the COVID-19 pandemic, with call volumes partially recovering in the summer [21][10] - Adjusted operating loss before amortization for the third quarter was $1.7 million, and adjusted EBITDA was a loss of $1.3 million [32] - Net loss applicable to common stockholders was $3.7 million for Q3 2020, or $0.08 per diluted share, compared to a net loss of $1.2 million or $0.03 per diluted share for Q3 2019 [32] Business Line Data and Key Metrics Changes - Core analytics and solutions revenue was $13.6 million for the quarter, with an adjusted figure of approximately $12.9 million when excluding a disrupted auto customer [26] - Marketplace and local leads platform revenues were down slightly on a sequential and year-over-year basis, primarily due to the decline from the legacy local leads platform [28] Market Data and Key Metrics Changes - The speech analytics market is expected to grow to more than $2 billion in the next two years, indicating a significant opportunity for the company [8] - There were increases in appointment trends in verticals like home services, dental, and auto, which historically peak in summer [24] Company Strategy and Development Direction - The company has transitioned to focus on conversational intelligence and sales engagement, separating its media assets for a clearer strategic direction [6] - Marchex aims to capitalize on the emerging multibillion-dollar market by delivering customizable, visual analytics to help businesses understand customer engagement [9] Management's Comments on Operating Environment and Future Outlook - Management noted that despite the fluid economic conditions due to COVID-19, there are signs of recovery in certain verticals and increasing willingness from customers to plan for future opportunities [10] - The company anticipates organic double-digit annual revenue growth for core analytics and solutions as the business environment normalizes in 2021 [37] Other Important Information - The company ended Q3 with approximately $39 million in cash on hand, net of current debt obligations, which was reduced to approximately $28 million after a tender offer [33] - The company has made significant investments in research and development, totaling over $100 million, and holds more than 40 patents [17] Q&A Session Summary Question: Inquiry about the Sonar acquisition and its integration timeline - Management indicated that the acquisition of Sonar has accelerated product development, with integrated voice and text solutions expected to be delivered to market shortly [45] Question: Clarification on the assumptions for achieving double-digit organic growth - Management acknowledged uncertainty regarding the full impact of COVID but expressed optimism about progress in 2021, even if the pandemic is not completely behind [48][49] Question: Call volume trends from June to October - Management reported that call volumes were lowest in April, with recovery seen in May and June, but seasonal declines were noted in September and October [53] Question: Adjustments made for customer pricing during the pandemic - Management confirmed that they provided pricing breaks and modified packages during the pandemic, but conditions have largely returned to normal [56]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to . Commission File Number 000-50658 Marchex, Inc. (Exact name of Registrant as specified in its charter) Delaware 35-2194038 (State or other jurisdiction of ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to . Commission File Number 000-50658 Marchex, Inc. (Exact name of Registrant as specified in its charter) Delaware 35-2194038 (State or other jurisdiction of ...

Marchex, Inc. (NASDAQ:MCHX) Q1 2020 Earnings Conference Call May 11, 2020 5:00 PM ET Company Participants Trevor Caldwell - VP, IR and Strategic Initiatives Michael Arends - Co-CEO and CFO Russell Horowitz - Executive Chairman Conference Call Participants Dillon Heslin - Roth Capital Partners Operator Ladies and gentlemen, thank you for standing by, and welcome to Marchex First Quarter 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker presentation, th ...

Revenue and Growth - Marchex's revenue primarily comes from performance-based advertising services, which account for over 80% of total revenues [227]. - Revenue increased by 24% from $85.3 million in 2018 to $106.1 million in 2019, primarily driven by call analytics services from acquisitions [254]. - Future revenue growth will depend on attracting new advertisers and effectively competing in the market [240]. - The company expects lower revenues in the near term due to decreases in large advertiser budgets and reduced demand for calls from pay-for-call service customers [255]. - The company anticipates difficulties in projecting phone call usage and advertiser spending due to economic conditions [237]. - Revenue concentrations exist with large customers, including reseller partners and advertising agencies, which may impact future operating results if spending decreases or customers are lost [259]. - The company plans to invest $2.5 million in a strategic technology business initiative during 2020 [293]. Acquisitions - The company generated approximately $10.1 million in cash for the acquisition of Telmetrics, with an additional potential $3.0 million based on financial growth targets [221]. - Marchex acquired Callcap for approximately $35.0 million, consisting of $25.0 million in cash and $10.0 million in stock [222]. - The acquisition of Sonar Technologies, Inc. was completed for approximately $8.5 million in cash and 1.0 million shares of Class B common stock [223]. - The company expects to increase expenditures for product development initiatives and personnel in the near term due to the acquisition of Sonar [290]. Market Trends - The speech analytics market is projected to grow from $941 million in 2017 to $2.2 billion by 2022, indicating significant market potential for Marchex's offerings [217]. - According to a 2019 eMarketer report, US advertisers are expected to spend nearly $68 billion on display advertising [220]. - Mobile calls represented 60% of inbound calls to businesses in 2016, with projections to grow to 169 billion calls by 2020 [218]. - The local leads platform agreement with Thryv, Inc. accounted for 23% and 26% of Marchex's total revenues for the years ended December 31, 2018, and 2019, respectively [220]. Financial Performance - The net loss for 2019 was $4.0 million, an increase from a net loss of $2.7 million in 2018, primarily due to higher amortization of intangible assets from acquisitions [280]. - As of December 31, 2019, cash and cash equivalents were $42.5 million, down from $45.2 million at the end of 2018 [281]. - Cash provided by operating activities for 2019 was approximately $5.1 million, consisting of a net loss of $4.0 million adjusted for non-cash items of $8.9 million [283]. - Cash used in investing activities for 2019 was $9.7 million, primarily for the acquisition of Sonar, which cost approximately $13.3 million [289]. - Cash provided by financing activities for 2019 was approximately $1.9 million, primarily from stock option exercises and restricted stock issuance [291]. Expenses and Costs - Service costs increased by 18% from $47.8 million in 2018 to $56.5 million in 2019, with service costs as a percentage of revenue decreasing from 56% to 53% [264]. - Sales and marketing expenses rose by 21% from $13.8 million in 2018 to $16.7 million in 2019, remaining relatively flat as a percentage of revenue at 16% and 15% [266]. - Product development expenses increased by 30% from $15.4 million in 2018 to $20.1 million in 2019, with expenses as a percentage of revenue remaining stable at 18% and 19% [268]. - General and administrative expenses grew by 24% from $10.9 million in 2018 to $13.5 million in 2019, maintaining a consistent percentage of revenue at 13% [270]. - The company expects user acquisition costs and revenue shares to distribution partners to increase due to competitive pressures, potentially raising service costs as a percentage of revenue [265]. Tax and Valuation - The effective tax benefit for 2019 was $1.7 million, influenced by the release of valuation allowance related to the acquisition of Sonar and other tax adjustments [277]. - The company recorded a 100% valuation allowance against deferred tax assets as of December 31, 2018 and 2019, indicating uncertainty in realizing these assets [321]. - The company has federal NOL carryforwards of approximately $92.0 million and federal research and development credit carryforwards of $5.4 million [322]. Operational Challenges - The company faces challenges in securing sufficient phone numbers for services, which could materially affect revenue and operations [235]. - Seasonal fluctuations in mobile and online usage are expected to impact quarterly results, particularly during spring and summer months [238]. - The ongoing COVID-19 pandemic is likely to result in material adverse impacts on business, including payment delays and reduced revenues [239]. - The company anticipates needing additional equity and debt financing to support its acquisition strategy and long-term obligations [297]. Accounting Policies - The company adopted FASB ASC Topic 842 for leases on January 1, 2019, without adjusting prior financial information [325]. - The company recognizes operating leases in right of use assets (ROU) and lease liabilities on its consolidated balance sheets [328]. - The company elected the short-term lease recognition exemption for all qualifying leases, meaning no ROU assets or lease liabilities are recognized for these leases [329].

Marchex, Inc. (NASDAQ:MCHX) Q4 2019 Earnings Conference Call February 12, 2020 5:00 PM ET Company Participants Trevor Caldwell - VP, IR & Strategic Initiatives Michael Arends - CFO Russell Horowitz - Executive Chairman Conference Call Participants Darren Aftahi - Roth Capital Partners Michael Latimore - Northland Capital Markets Operator Ladies and gentlemen, thank you for standing by, and welcome to Marchex Fourth Quarter 2019 Earnings Conference Call. [Operator Instructions]. I would now like to hand the ...

Financial Data and Key Metrics Changes - For Q3 2019, the company reported revenues of $24.8 million, showing year-over-year growth from both analytics and marketplace products [25] - Core analytics revenue was $13.5 million, representing significant year-over-year growth and comprising more than 50% of total revenue [26] - Adjusted operating income before amortization for Q3 was $611,000, and adjusted EBITDA was $1.1 million [35] - The net loss applicable to common stockholders was $1.2 million, or $0.03 per diluted share, compared to a net loss of $457,000, or $0.01 per diluted share, for the same period in 2018 [35][36] - The company ended Q3 with approximately $52 million in cash on hand [36] Business Line Data and Key Metrics Changes - The analytics segment saw meaningful year-over-year growth, particularly in the automotive vertical, which is expected to continue benefiting from trials and early integrations [27][48] - The marketplace revenue grew year-over-year, driven by budget increases from large customers and contributions from new customers [29] - The Sales Rescue product, part of the new Sales Edge suite, received favorable early interest and is expected to enhance the product pipeline [28][14] Market Data and Key Metrics Changes - The automotive vertical showed sequential growth and year-over-year growth, with opportunities identified at both the OEM and dealer levels [48] - Other verticals such as home services and hospitality also saw progress in the pipeline during the quarter [49] Company Strategy and Development Direction - The company is evolving from a call analytics provider to a leader in conversational analytics and solutions, focusing on AI-driven technologies to meet customer needs [7][21] - The launch of the Sales Edge product suite aims to provide tools and automation for businesses to act on high-value opportunities [11][56] - The company plans to continue investing in AI-driven solutions to enhance customer experiences and drive sales [16][40] Management's Comments on Operating Environment and Future Outlook - Management noted that customers are beginning to understand the value of AI-driven capabilities, which can improve sales processes and outcomes [21] - The company anticipates continued growth in analytics revenue for Q4, despite seasonal declines in call volumes [37][38] - The outlook for Q4 includes a forecast of $26 million or more in revenue, with expectations for year-over-year growth in the marketplace product [37][41] Other Important Information - The company has made significant progress in launching new products and infrastructure, positioning itself for long-term growth [34][43] - The Clean Call technology is a core part of the analytics offering and is expected to drive innovation and performance [53] Q&A Session Summary Question: How has the growth from the auto vertical been, especially on a sequential basis? - The auto vertical saw both sequential and year-over-year growth, with fruitful opportunities identified for future growth [48] Question: How have the acquisitions performed? - Acquisitions have shown mixed results, with one experiencing a revenue decline and another a modest uptick [51] Question: What revenue contribution is expected from the Clean Call solution this fiscal year? - Clean Call is a core part of the analytics offering but specific revenue contributions are not broken out [53] Question: What is the product pipeline for the rest of the year and next year? - The focus is on launching the Sales Edge suite, with Sales Rescue being the first product, which is expected to expand the addressable market [56] Question: What is the current headcount and hiring plan for the next six months? - The company has around 300 total FTEs and plans to grow the sales and account management teams as revenue streams progress [59]