• 2024 guidance does not contemplate impact of home deductible and roof strategies, which we expect to have a more meaningful impact in 2025, along with continued earned rate greater than loss trend • Longer-term levels to manage catastrophe load include further reducing property exposure in certain concentrated geographies, and shifting business mix toward liability lines 14 *On-Leveled brings historical results (2021-2023) to 2024 plan levels of pricing and loss trend The Hanover Insurance Group, Inc. is ...

The Hanover Insurance Group, Inc. (NYSE:THG) Q3 2023 Earnings Conference Call November 2, 2023 10:00 AM ET Company Participants Oksana Lukasheva - SVP Corp Finance Jack Roche - President and Chief Executive Officer Jeff Farber - Chief Financial Officer Dick Lavey - President of Agency Markets Bryan Salvatore - President of Specialty Lines Conference Call Participants Paul Newsome - Piper Sandler Michael Zaremski - BMO Capital Markets Robert Farnam - Janney Montgomery Scott LLC Grace Carter - BofA Securiti ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2023 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 (I.R.S. Employer Identification No.) 440 Lincoln Street, Worcester, Massachusetts 01653 (Address of principal executive offices) (Zip Code) (508) 855-1000 (Registrant' ...

The Hanover Insurance Group, Inc. (NYSE:THG) Q2 2023 Results Conference Call August 3, 2023 10:00 AM ET Company Participants Oksana Lukasheva - SVP Corp Finance Jack Roche - President and Chief Executive Officer Jeff Farber - Chief Financial Officer Dick Lavey - President of Agency Markets Bryan Salvatore - President of Specialty Lines Conference Call Participants Paul Newsome - Piper Sandler Mike Zaremski - BMO Bob Farnam - Janney Grace Carter - Bank of America Matt Carletti - JMP Meyer Shields - KBW Opera ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2023 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Securities registered pursuant to Section 12(b) of the Act: For the transition period from to Commission File Number 1-13754 THE HANOVER INSURANCE GROUP, INC. (Exact name o ...

The Hanover Insurance Group, Inc. (NYSE:THG) Q1 2023 Earnings Conference Call May 3, 2023 10:30 AM ET Company Participants Oksana Lukasheva - SVP Corp Finance Jack Roche - President and Chief Executive Officer Jeffrey Farber - Chief Financial Officer Dick Lavey - President of Agency Markets Bryan Salvatore - President of Specialty Lines Conference Call Participants Matthew Carletti - JMP Paul Newsome - Piper Sandler Michael Zaremski - BMO Grace Carter - Bank of America Bob Farnam - Janney Meyer Shields - KB ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2023 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 1-13754 THE HANOVER INSURANCE GROUP, INC. (Exact name of registrant as specified in its charter) Delaware 04-32636 ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from: to . Commission file number: 1-13754 THE HANOVER INSURANCE GROUP, INC. (Exact name of registrant as specified in its charter) Delaware 04-3263626 (State or ...

Financial Data and Key Metrics Changes - The company reported operating income per share of $5.53 and an operating return on equity of 6.7% for the full year, reflecting the inflationary economic environment and significant catastrophe activity in Q4 [13][35] - The full year combined ratio, excluding catastrophes, was 92.1%, towards the lower end of the guidance provided in the previous quarter [14][35] - The expense ratio improved to 30.8% for the full year, a 50 basis point improvement from 2021, driven by fixed cost leverage from growth and lower-than-expected variable compensation [36][35] Business Line Data and Key Metrics Changes - Personal Lines achieved a pricing increase of 10% in Q4, with retention solidly above 86% [21][22] - Core Commercial pricing increased by 11% in Q4, with expectations for even higher increases in 2023 [23][49] - Specialty Lines delivered a combined ratio of 89.3% for the full year, with an 11% increase in annual premiums [29][52] Market Data and Key Metrics Changes - The company experienced catastrophe losses of $190 million in Q4, with winter storm Elliott accounting for approximately $165 million [43] - The underlying loss ratio increased to 63.3% in Q4, reflecting higher loss costs due to inflation and property large losses [45] - The company expects net written premium growth in the mid-single digits for 2023, driven by growth in profitable businesses [68] Company Strategy and Development Direction - The company is focused on regaining top-tier margins in Personal and Core Commercial property lines through enhanced pricing, insurance-to-value adjustments, and targeted underwriting measures [20][27] - The strategic priorities for 2022 included expanding the specialty business, investing in technology, and deepening agency partnerships [28] - The company aims to leverage innovative technology for risk solutions and mitigation, enhancing underwriting decisions and preventing claims [17][19] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges posed by inflation, supply chain disruptions, and changing weather patterns, emphasizing the need for disciplined underwriting and pricing strategies [12][16] - The outlook for 2023 includes expectations for solid operating performance and meaningful improvement from 2022, with a focus on margin growth [72] - Management expressed confidence in the company's ability to navigate the dynamic environment and deliver long-term value for stakeholders [33][72] Other Important Information - The company completed its multi-line casualty reinsurance renewals with limited changes and at acceptable prices [61][129] - The Board of Directors approved an 8% increase in the company's quarterly dividend, reinforcing commitment to shareholder value [67] Q&A Session Summary Question: Update on loss cost inflation - Management noted no material lift in medical inflation but is monitoring liability trends closely, incorporating increased lawyer involvement and medical procedure costs into their expectations for 2023 [75][77] Question: Changes in property inflation - Management indicated that there has not been a material step down in property inflation and is watching for any potential changes [78] Question: Guidance on catastrophe loss ratio - The company is comfortable with the 5.1% catastrophe load for 2023, attributing it to actions taken to reduce volatility [97] Question: Premium growth expectations - Management expects slower growth in Personal Lines due to pricing changes but remains optimistic about Specialty Lines and Small Commercial [99][101] Question: Retention metrics in Personal Lines - Management emphasized the importance of monitoring retention metrics closely and adjusting pricing as necessary to maintain stability [105][106] Question: New money rates - Management estimated new money rates to be in the range of 4.75% to 5% [107] Question: Outlook for umbrella loss cost trends - Management has not observed significant changes in umbrella loss costs but is monitoring the implications of social inflation [131]

(1) Combined ratio, excluding catastrophes, and current accident year combined ratio, excluding catastrophes, are non-GAAP measures. The combined ratio (which includes catastrophe losses and prior-year loss reserve development) is the most directly comparable GAAP measure. This and other non-GAAP measures are used throughout this document. See the disclosure on the use of this and other non-GAAP measures under the heading "Forward-Looking Statements and Non-GAAP Financial Measures." A reconciliation of the ...