Financial Data and Key Metrics Changes - Operating return on equity (ROE) reached 18.7%, a record for the second quarter [9] - Operating earnings were $4.35 per diluted share, with earnings growth of approximately 25% on an ex-cat basis [9] - The overall combined ratio improved by approximately seven points year-over-year, while the ex-cat combined ratio improved by three points [9][23] - Net investment income increased by 16.7% to $105.5 million [24] Business Line Data and Key Metrics Changes - Personal lines business showed strong profitability with a current accident year ex-cat combined ratio of 84.8%, reflecting a 5.4-point improvement from the prior year [27] - Core Commercial segment delivered a combined ratio of 93%, with a combined ratio excluding catastrophes of 88.9% [32] - Specialty segment achieved a current accident year loss ratio ex-cat of 49%, favorable compared to expectations and the prior year [34] Market Data and Key Metrics Changes - Personal lines growth was 3.7%, with double-digit growth in targeted diversification states [31] - Net written premium growth in Core Commercial improved by 4.4%, led by 5.6% growth in small commercial [33] - Specialty net written premium growth was 4.6%, with retention improving to 81.8% [35] Company Strategy and Development Direction - The company is focused on a diversified portfolio and specialized products through a select distribution model targeting top independent agents [7] - Investments in data, analytics, and technology are prioritized to enhance operational efficiency and customer experience [18][19] - The company aims to capitalize on emerging opportunities in a dynamic market environment characterized by variability across insurance product lines [8] Management's Comments on Operating Environment and Future Outlook - Management expressed a positive business outlook with widespread profitability across most segments [8] - The company is well-positioned to sustain profit margins while executing its targeted growth strategy [12] - Management remains cautious about potential impacts from tariffs but has not yet seen material effects [12] Other Important Information - The company repurchased approximately 295,000 shares of common stock totaling $48.2 million [40] - The third quarter catastrophe load is expected to be 6.8% [40] Q&A Session Summary Question: Inquiry about the Specialty segment and rate environment - Management acknowledged the resilient pricing in the Specialty segment and emphasized their focus on lower middle market and small business [44][46] Question: Concerns regarding commercial auto charges - Management clarified that commercial auto is a relatively small line for them, and the increase in reserves is primarily IBNR [48][49] Question: Catastrophe load guidance for Q3 - Management confirmed a 6.8% catastrophe load for Q3, with improvements expected in both personal and commercial lines [53][54] Question: Competitive environment in commercial lines - Management noted that their diversified portfolio helps maintain pricing stability despite competitive pressures [56][58] Question: Investment income guidance - Management expressed confidence in their investment income performance, driven by strong cash flows and favorable reinvestment rates [61][63]

Financial Performance - The company's net income was $1571 million, or $430 per diluted share[6] - The company's operating income was $1587 million, or $435 per diluted share[6] - The company's net return on average equity was 201%, and the operating return on average equity was 187%[5,6] - The company's book value per share increased by 60% from March 31, 2025, to $8962[5] Underwriting Results - The company's combined ratio was 925%, with a combined ratio excluding catastrophes of 855%[5] - Catastrophe losses amounted to $1075 million, representing 70 points on the combined ratio[5] - The company's net premiums written increased by 41%[5] - The company's net investment income increased by 167% to $1055 million[5] Segment Performance - Core Commercial net premiums written grew by 44% to $5360 million[11] - Specialty net premiums written grew by 46% to $3682 million[18] - Personal Lines net premiums written grew by 37% to $6796 million[26] Pricing and Retention - Renewal price increases were 123% in Personal Lines, 107% in Core Commercial, and 78% in Specialty[5] - Core Commercial retention improved sequentially to 851%[17]

Core Insights - Hanover Insurance Group (THG) reported $1.66 billion in revenue for the quarter ended June 2025, reflecting a year-over-year increase of 5.5% [1] - The earnings per share (EPS) for the same period was $4.35, a significant increase from $1.88 a year ago, resulting in an EPS surprise of +41.69% compared to the consensus estimate of $3.07 [1] Financial Performance Metrics - GAAP Loss and LAE Ratio was reported at 61.9%, better than the average estimate of 66% from three analysts [4] - GAAP Expense Ratio matched the average estimate at 30.6% [4] - GAAP Combined Ratio was 92.5%, outperforming the estimated average of 96.6% [4] - Core Commercial - Loss and LAE Ratio was 60.1%, compared to the average estimate of 63.7% [4] - Operating Revenues for Core Commercial - Net Investment Income was $47.7 million, slightly above the estimate of $47.34 million [4] - Operating Revenues for Personal Lines - Net Premiums Earned was $635.1 million, representing a year-over-year change of +4.9% [4] - Total Revenues from Premiums earned was $1.55 billion, consistent with the average estimate, also showing a +4.9% year-over-year change [4] - Net investment income was reported at $105.5 million, a +16.7% increase compared to the year-ago quarter [4] Stock Performance - Hanover Insurance shares have returned -0.5% over the past month, while the Zacks S&P 500 composite increased by +3.4% [3] - The stock currently holds a Zacks Rank 4 (Sell), indicating potential underperformance relative to the broader market in the near term [3]

Earnings Performance - Hanover Insurance Group reported quarterly earnings of $4.35 per share, exceeding the Zacks Consensus Estimate of $3.07 per share, and showing a significant increase from $1.88 per share a year ago, representing an earnings surprise of +41.69% [1] - The company has surpassed consensus EPS estimates for the last four quarters, with a previous quarter's earnings of $3.87 per share against an expected $3.58, resulting in a surprise of +8.1% [2][1] Revenue Analysis - For the quarter ended June 2025, Hanover Insurance posted revenues of $1.66 billion, which was slightly below the Zacks Consensus Estimate by 0.1%, but an increase from $1.57 billion year-over-year [2] - The company has not been able to beat consensus revenue estimates over the last four quarters [2] Stock Performance and Outlook - Hanover Insurance shares have increased by approximately 7.6% since the beginning of the year, while the S&P 500 has gained 8.3% [3] - The future stock price movement will largely depend on management's commentary during the earnings call and the earnings outlook [3][4] Earnings Estimates and Industry Context - The current consensus EPS estimate for the upcoming quarter is $3.26 on revenues of $1.67 billion, and for the current fiscal year, it is $14.49 on revenues of $6.68 billion [7] - The Zacks Industry Rank indicates that the Insurance - Property and Casualty sector is currently in the bottom 35% of over 250 Zacks industries, which may negatively impact stock performance [8]

[Segment Descriptions](index=3&type=section&id=Segment%20Descriptions) The Hanover Insurance Group operates through three main business segments: Core Commercial, Specialty, and Personal Lines, with an 'Other' segment for run-off businesses and holding company assets [Segment Descriptions](index=3&type=section&id=Segment%20Descriptions) The Hanover Insurance Group operates through three main business segments: Core Commercial, which serves small to mid-sized businesses; Specialty, which provides coverage for niche markets with special risk needs like professional liability and marine; and Personal Lines, which offers automobile and homeowners insurance to individuals. An 'Other' segment handles run-off businesses and holding company assets and expenses - Core Commercial: Provides coverage for small businesses (premiums ≤$50k) and mid-sized businesses (premiums ≥$50k), focusing on industries like technology, manufacturing, and retail[5](index=5&type=chunk) - Specialty: Offers tailored insurance for professional firms (lawyers, engineers), program business, marine, and surety bonds[5](index=5&type=chunk) - Personal Lines: Includes personal automobile coverage and homeowners insurance for individuals, covering residences and personal property[5](index=5&type=chunk) [Financial Highlights](index=4&type=section&id=Financial%20Highlights) The Hanover Insurance Group reported significant Q2 2025 year-over-year growth in net premiums written, operating income, and book value per share [Financial Highlights](index=4&type=section&id=Financial%20Highlights) For the second quarter of 2025, The Hanover Insurance Group reported significant year-over-year growth. Net premiums written increased to $1,583.8 million, and operating income after taxes rose to $158.7 million, or $4.35 per diluted share. For the six months ended June 30, 2025, operating income reached $300.5 million, a substantial increase from $180.0 million in the prior year period. The company's balance sheet strengthened, with book value per share increasing to $89.62 Q2 & YTD 2025 vs 2024 Earnings | Metric | Q2 2025 | Q2 2024 | YTD 2025 | YTD 2024 | | :--- | :--- | :--- | :--- | :--- | | **Operating Income After Taxes** | $158.7M | $68.1M | $300.5M | $180.0M | | **Net Income** | $157.1M | $40.5M | $285.3M | $156.0M | | **Operating EPS (Diluted)** | $4.35 | $1.88 | $8.22 | $4.96 | Q2 & YTD 2025 vs 2024 Premiums | Metric (in millions) | Q2 2025 | Q2 2024 | YTD 2025 | YTD 2024 | | :--- | :--- | :--- | :--- | :--- | | **Gross Premiums Written** | $1,752.6 | $1,679.3 | $3,442.5 | $3,305.1 | | **Net Premiums Written** | $1,583.8 | $1,521.1 | $3,094.6 | $2,975.1 | | **Net Premiums Earned** | $1,545.3 | $1,473.2 | $3,053.8 | $2,921.8 | Balance Sheet Highlights (as of June 30) | Metric | June 30, 2025 | June 30, 2024 | | :--- | :--- | :--- | | **Total Assets** | $15,732.1M | $14,872.2M | | **Total Shareholders' Equity** | $3,216.3M | $2,552.2M | | **Book Value Per Share** | $89.62 | $70.96 | | **Total Debt/Equity** | 24.4% | 30.7% | [Consolidated Financial Statements](index=5&type=section&id=Consolidated%20Financial%20Statements) The company's Q2 2025 consolidated financial statements show increased revenues and income, alongside growth in total assets and shareholders' equity [Income Statements](index=5&type=section&id=Income%20Statements) The consolidated income statement for Q2 2025 shows a 7.7% increase in total revenues to $1,654.4 million, driven by higher premiums earned and net investment income. Total losses and expenses decreased by 2.0%, leading to a significant rise in income from continuing operations to $156.9 million from $40.4 million in Q2 2024. For the first six months of 2025, income from continuing operations grew 82.9% to $285.1 million Consolidated Income Statement Highlights (in millions) | Metric | Q2 2025 | Q2 2024 | % Change | YTD 2025 | YTD 2024 | % Change | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | **Premiums Earned** | $1,545.3 | $1,473.2 | 4.9% | $3,053.8 | $2,921.8 | 4.5% | | **Total Revenues** | $1,654.4 | $1,536.7 | 7.7% | $3,257.6 | $3,087.8 | 5.5% | | **Losses and LAE** | $957.2 | $1,007.6 | -5.0% | $1,912.5 | $1,942.8 | -1.6% | | **Income from Continuing Operations** | $156.9 | $40.4 | N/M | $285.1 | $155.9 | 82.9% | | **Net Income** | $157.1 | $40.5 | N/M | $285.3 | $156.0 | 82.9% | - Net investment income increased by **16.7% to $105.5 million** in Q2 2025 compared to Q2 2024[10](index=10&type=chunk) [Balance Sheets](index=6&type=section&id=Balance%20Sheets) As of June 30, 2025, the company's total assets grew by 3.0% to $15.73 billion compared to year-end 2024. This was supported by a 5.6% increase in total investments. Total liabilities saw a marginal increase of 0.7%, while total shareholders' equity rose significantly by 13.2% to $3.22 billion, reflecting strong earnings Consolidated Balance Sheet Highlights (in millions) | Metric | June 30, 2025 | Dec 31, 2024 | % Change | | :--- | :--- | :--- | :--- | | **Total Investments** | $9,941.3 | $9,409.8 | 5.6% | | **Total Assets** | $15,732.1 | $15,274.5 | 3.0% | | **Loss and LAE Reserves** | $7,636.2 | $7,461.2 | 2.3% | | **Total Liabilities** | $12,515.8 | $12,432.7 | 0.7% | | **Total Shareholders' Equity** | $3,216.3 | $2,841.8 | 13.2% | - The company's debt structure shifted, with short-term debt increasing significantly while long-term debt was reduced by **51.8%**[13](index=13&type=chunk) [Pre-tax Operating Results and Related Metrics](index=7&type=section&id=Pre-tax%20Operating%20Results%20and%20Related%20Metrics) The company's pre-tax operating results show improved combined ratios across segments, driven by lower catastrophe losses and stable expense management [Consolidated](index=7&type=section&id=Consolidated) Consolidated results for Q2 2025 showed significant improvement, with the combined ratio decreasing to 92.5% from 99.2% in Q2 2024. This was driven by a lower loss and LAE ratio of 61.9% and a stable expense ratio. GAAP underwriting profit was $110.3 million, a stark contrast to the $6.2 million profit in the prior-year quarter. The improvement was largely due to lower catastrophe losses, which were $113.5 million in Q2 2025 compared to $177.1 million in Q2 2024 Consolidated Combined Ratio - Q2 | Ratio | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Total Loss and LAE Ratio** | 61.9% | 68.4% | | **Expense Ratio** | 30.6% | 30.8% | | **Combined Ratio** | 92.5% | 99.2% | | **Combined Ratio, ex-CAT** | 85.5% | 88.5% | Consolidated Combined Ratio - YTD | Ratio | YTD 2025 | YTD 2024 | | :--- | :--- | :--- | | **Total Loss and LAE Ratio** | 62.6% | 66.5% | | **Expense Ratio** | 30.7% | 30.8% | | **Combined Ratio** | 93.3% | 97.3% | | **Combined Ratio, ex-CAT** | 86.6% | 88.9% | - Current year catastrophe losses decreased to **7.4%** of net premiums earned in Q2 2025 from **12.1%** in Q2 2024[16](index=16&type=chunk) [Core Commercial](index=10&type=section&id=Core%20Commercial) The Core Commercial segment reported a combined ratio of 93.0% for Q2 2025, a slight deterioration from 91.8% in Q2 2024, despite lower catastrophe losses. The total loss and LAE ratio increased to 60.1% from 58.4%. Net premiums written grew 4.4% in the quarter, driven by both Small Commercial and Middle Market sub-segments. Renewal price changes remained strong at 10.7%, though slightly lower than the prior year Core Commercial Combined Ratio - Q2 | Ratio | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Total Loss and LAE Ratio** | 60.1% | 58.4% | | **Expense Ratio** | 32.9% | 33.4% | | **Combined Ratio** | 93.0% | 91.8% | Core Commercial Net Premiums Written (in millions) | Sub-segment | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Small Commercial** | $334.3 | $316.5 | | **Middle Market** | $201.7 | $196.9 | | **Total** | $536.0 | $513.4 | - Renewal price change for Core Commercial was **10.7%** in Q2 2025, compared to **11.7%** in Q2 2024. Premium retention improved to **85.1%** from **83.2%**[25](index=25&type=chunk) [Specialty](index=12&type=section&id=Specialty) The Specialty segment delivered strong performance in Q2 2025 with a combined ratio of 86.5%, a significant improvement from 93.1% in Q2 2024. This was driven by a lower loss ratio, particularly from reduced catastrophe losses and favorable prior year development. Net premiums written grew 4.6% to $368.2 million, with growth across all sub-segments. Renewal price change moderated to 7.8% from 11.7% in the prior-year quarter Specialty Combined Ratio - Q2 | Ratio | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Total Loss and LAE Ratio** | 49.6% | 56.4% | | **Expense Ratio** | 36.9% | 36.7% | | **Combined Ratio** | 86.5% | 93.1% | - Net premiums written grew **4.6%** in Q2 2025, with the Marine sub-segment showing strong growth[30](index=30&type=chunk) - Renewal price change for the Specialty segment was **7.8%** in Q2 2025, down from **11.7%** in Q2 2024. Premium retention was **81.8%**[30](index=30&type=chunk) [Personal Lines](index=14&type=section&id=Personal%20Lines) Personal Lines showed a dramatic turnaround in Q2 2025, posting an operating income of $57.4 million compared to a loss of $30.4 million in Q2 2024. The combined ratio improved to 95.5% from 109.1%, primarily due to a significant reduction in the loss ratio from 83.8% to 70.5%. This was driven by substantially lower catastrophe losses, especially in the Homeowners line. Net premiums written grew 3.7%, and renewal price changes remained robust at 12.3% Personal Lines Combined Ratio - Q2 | Ratio | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Total Loss and LAE Ratio** | 70.5% | 83.8% | | **Expense Ratio** | 25.0% | 25.3% | | **Combined Ratio** | 95.5% | 109.1% | - The improvement was driven by a lower loss ratio in the Homeowners and Other line, which fell to **74.5%** from **102.8%** in Q2 2024, due to lower catastrophe losses[33](index=33&type=chunk) Personal Lines Renewal Price Change - Q2 | Line of Business | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Personal Automobile** | 9.8% | 18.0% | | **Homeowners** | 15.7% | 19.1% | | **Total** | 12.3% | 18.5% | [Investments](index=18&type=section&id=Investments) The company's investment portfolio shows increased net investment income and yields, primarily from high-quality fixed maturities with moderate duration [Net Investment Income and Yields](index=18&type=section&id=Net%20Investment%20Income%20and%20Yields) Total net investment income for Q2 2025 was $105.5 million, a 16.7% increase from Q2 2024. The growth was primarily driven by higher income from fixed maturities. The annualized pre-tax yield on the total investment portfolio was 4.11% for the quarter, up from 3.73% in the prior-year period Net Investment Income (in millions) | Source | Q2 2025 | Q2 2024 | YTD 2025 | YTD 2024 | | :--- | :--- | :--- | :--- | :--- | | **Fixed Maturities** | $98.4 | $76.5 | $191.7 | $152.2 | | **Total** | $105.5 | $90.4 | $211.6 | $180.1 | Pre-tax Yields | Portfolio | Q2 2025 | Q2 2024 | | :--- | :--- | :--- | | **Fixed Maturities** | 4.24% | 3.53% | | **Total** | 4.11% | 3.73% | [Investment Portfolio](index=19&type=section&id=Investment%20Portfolio) As of June 30, 2025, the total investment portfolio had a fair value of $9.94 billion. Fixed maturities constituted the largest portion at 89.1% ($9.08 billion) of the total portfolio. The portfolio is primarily composed of corporate bonds (39.7%) and asset-backed securities, including residential and commercial mortgage-backed securities (36.2%) Investment Portfolio Composition (June 30, 2025) | Investment Type | Fair Value (in millions) | % of Total | | :--- | :--- | :--- | | **Total Fixed Maturities** | $9,078.9 | 89.1% | | **Corporates** | $4,038.6 | 39.7% | | **Residential mortgage-backed** | $2,520.4 | 24.7% | | **Total Investments** | $9,941.3 | 97.6% | - The fixed maturity portfolio had a net unrealized loss of **$299.0 million** at the end of Q2 2025[48](index=48&type=chunk) [Credit Quality and Duration of Fixed Maturities](index=20&type=section&id=Credit%20Quality%20and%20Duration%20of%20Fixed%20Maturities) The fixed maturity portfolio as of June 30, 2025, is of high credit quality, with 78.2% of holdings rated 'A' or better (NAIC 1) and 16.8% rated 'Baa' (NAIC 2). The portfolio has a weighted average duration of 4.4 years, indicating a moderate sensitivity to interest rate changes - **95.0%** of the fixed maturity portfolio is rated investment grade (NAIC 1 and 2)[51](index=51&type=chunk) - The weighted average duration of the fixed maturity portfolio is **4.4 years**[52](index=52&type=chunk) [Top 10 Corporate and Municipal Fixed Maturity Holdings](index=21&type=section&id=Top%2010%20Corporate%20and%20Municipal%20Fixed%20Maturity%20Holdings) The top 10 corporate and municipal holdings represent 2.91% of total invested assets as of June 30, 2025. The largest single issuer exposure is to Morgan Stanley, with a fair value of $43.0 million. Other top holdings include Minnesota Housing Finance Agency, Goldman Sachs, and the State of Ohio - The top 10 holdings have a total fair value of **$296.2 million**[54](index=54&type=chunk) - The largest holding is Morgan Stanley (**$43.0M** fair value), followed by Minnesota Housing Finance Agency (**$32.5M** fair value)[54](index=54&type=chunk) [Reconciliation of Operating Income to Net Income](index=22&type=section&id=Reconciliation%20of%20Operating%20Income%20to%20Net%20Income) The reconciliation details the transition from operating income to net income, accounting for non-operating items like investment gains/losses [Reconciliation of Operating Income to Net Income](index=22&type=section&id=Reconciliation%20of%20Operating%20Income%20to%20Net%20Income) For Q2 2025, operating income after taxes was $158.7 million ($4.35 per share). After accounting for non-operating items, primarily net realized and unrealized investment losses and their tax effects, the company reported income from continuing operations of $156.9 million ($4.30 per share) and net income of $157.1 million ($4.30 per share) Reconciliation for Q2 2025 (in millions) | Metric | Amount | Per Share (Diluted) | | :--- | :--- | :--- | | **Operating Income After Taxes** | $158.7 | $4.35 | | Net Realized/Unrealized Losses & Other | ($1.8) | ($0.05) | | **Income from Continuing Operations** | $156.9 | $4.30 | | Discontinued Operations | $0.2 | $0.00 | | **Net Income** | $157.1 | $4.30 | [Other Information](index=23&type=section&id=Other%20Information) This section provides definitions for non-GAAP financial measures, premium-related metrics, and key corporate details including stock symbol and financial strength ratings [Non-GAAP Financial Measures](index=23&type=section&id=Non-GAAP%20Financial%20Measures) The company utilizes several non-GAAP measures to evaluate operating performance, including operating income, book value per share excluding unrealized gains/losses, and combined ratios excluding catastrophe losses and reserve development. Management believes these measures provide investors with a clearer view of the core operational performance by excluding volatile items like investment market fluctuations and unpredictable catastrophe events - Operating income excludes net realized/unrealized investment gains/losses, discontinued operations, and other non-operating items to highlight core business performance[61](index=61&type=chunk) - Metrics excluding catastrophe losses and prior year reserve development are provided to help investors understand underlying profitability and the variability of periodic earnings[63](index=63&type=chunk)[64](index=64&type=chunk) [Premium Related Metric Definitions](index=24&type=section&id=Premium%20Related%20Metric%20Definitions) The report defines key premium-related metrics used to assess business trends. 'Renewal Price Change' measures the average premium change on renewed policies from rate and exposure changes. 'Rate' specifically isolates the impact of base rate changes. 'Retention' measures the ratio of renewed premium or policies to the amount available for renewal - Renewal Price Change: Captures the net effect of base rate changes, pricing adjustments, and changes in policy exposure[70](index=70&type=chunk) - Retention: For Commercial lines, it's based on premium; for Personal Lines, it's based on the number of policies[70](index=70&type=chunk) [Corporate Information](index=25&type=section&id=Corporate%20Information) The Hanover Insurance Group, Inc. trades on the NYSE under the symbol 'THG'. The company paid a quarterly cash dividend of $0.90 per share in Q1 and Q2 2025. As of July 30, 2025, its principal subsidiaries, The Hanover Insurance Company and Citizens Insurance Company of America, hold strong financial strength ratings, including an 'A' from A.M. Best and S&P Global Quarterly Dividends Per Share | Quarter | 2025 | 2024 | | :--- | :--- | :--- | | **Q1** | $0.900 | $0.850 | | **Q2** | $0.900 | $0.850 | Financial Strength Ratings (as of July 30, 2025) | Agency | The Hanover Ins. Co. | Citizens Ins. Co. of America | | :--- | :--- | :--- | | **A.M. Best** | A | A | | **S&P Global** | A | A | | **Moody's** | A2 | - |

Second Quarter Highlights "Our outstanding second quarter results are a testament to disciplined underwriting and strong execution across the organization," said John C. Roche, president and chief executive officer at The Hanover. "With an operating ROE of 18.7% and operating earnings of $4.35 per diluted share, both second quarter records, we're delivering excellent performance across all businesses. Our pricing remained firm and quite resilient across all three major business segments – underscoring our s ...

Core Viewpoint - The Hanover Insurance Group has launched Workers' Comp Advantage, a new platform aimed at simplifying and accelerating the quoting and binding process for small business clients [1][2]. Group 1: Product Features - Workers' Comp Advantage allows agents to deliver bindable quotes in less than two minutes, with up to 90% straight-through processing for many target classes [3]. - The platform includes a sleek, intuitive interface that integrates with the company's business owner's policy, simplifying the quoting experience [9]. - Agents can quote using just seven pieces of information due to prefilled fields, enhancing the efficiency of the process [9]. Group 2: Value-Added Services - The platform provides access to additional services such as Nurse Triage 24 for immediate injury response and Hanover EZ Pay, a pay-as-you-go billing option for workers' compensation [4][5]. Group 3: Availability and Expansion - Workers' Comp Advantage is currently available in Idaho, Illinois, Indiana, Maryland, New Hampshire, Utah, Vermont, and Virginia, with plans to expand to South Carolina and Tennessee in August [6]. Group 4: Company Overview - The Hanover Insurance Group is a major player in the U.S. property and casualty insurance market, offering a range of insurance solutions through independent agents and brokers [7].

Core Insights - The Hanover Insurance Group has enhanced its workers' compensation onboarding program to improve customer experience for mid-sized commercial clients [1][3] Summary by Sections Enhanced Benefits - New workers' compensation policyholders and most renewals with premiums over $100,000 now have access to expanded benefits, including a dedicated claims liaison and a self-service claims portal called Hanover Claims Manager [2][6] - The portal allows policyholders to manage claims efficiently with flexible search, filter, and view options, enabling better tracking of key claims [2] Commitment to Customers - The company emphasizes its commitment to providing value-added workers' compensation solutions and personalized support to help customers protect their businesses and employees [3] - The enhancements aim to make it easier for mid-sized customers to access resources typically available to larger accounts [3] Tailored Onboarding Program - The onboarding program is tailored for all accounts with premiums of $50,000 or more, offering a customized experience through dedicated risk management consultants [4] - Enhanced support includes identifying opportunities to improve worker safety, access to industry-specific training, and tools like wearable sensors [4] Additional Features - Eligible policyholders now have access to a dedicated claims professional for personalized guidance [6] - The Hanover Claims Manager portal provides detailed insights into claims activity, including adjuster notes and data exporting capabilities [6] - Online self-service tools are available for billing, claims, premium audit, and risk management [6] - The Hanover Work Safe program offers a comprehensive approach to workplace safety, including assessments, on-demand training, and safety resources [6]

Group 1 - The Hanover Insurance Group, Inc. is set to release its second quarter financial results on July 30, 2025, after market close [1] - A webcast discussion regarding the financial results will take place on July 31, 2025, at 10:00 a.m. ET [1] - The Hanover Insurance Group is one of the largest property and casualty insurance businesses in the United States [2] Group 2 - The company provides insurance solutions through a network of independent agents and brokers [2] - The Hanover offers both standard and specialized insurance protection for small and mid-sized businesses, as well as personal insurance for homes and automobiles [2]

Core Insights - The Hanover Insurance Group has been recognized as one of the Best Companies to Work For by U.S. News & World Report for the third consecutive year [1][3] - The ranking evaluated nearly 300 publicly traded companies based on various factors including pay quality, work-life balance, job stability, and career opportunities [2] Company Recognition - The Hanover's recognition highlights its engaging and supportive work environment, emphasizing the belief that employees are the greatest asset [3] - The company also received accolades in specific subcategories, including finance and insurance, companies in the Northeast, and those supporting family caregiving [3] Company Overview - The Hanover Insurance Group is a major provider of property and casualty insurance in the United States, operating through a network of independent agents and brokers [5] - The company offers a range of insurance solutions for small and mid-sized businesses, as well as personal insurance for homes and automobiles [5]