Exhibit 10.2 EXECUTION CREDIT AGREEMENT by and among CITIZENS BANK, N.A., as Administrative Agent and Australian Security Trustee, CITIZENS BANK, N.A., as Lead Arranger, Book Runner, and Collateral Agent, CITIZENS BANK, N.A., as Syndication Agent, THE LENDERS THAT ARE PARTIES HERETO, as the Lenders, and THRYV, INC., and Each Other Entity From Time To Time Party Hereto as a Borrower, as Borrowers Dated as of May 1, 2024 TABLE OF CONTENTS Page | 1. | DEFINITIONS AND CONSTRUCTION | | --- | --- | | 1.1 | Defini ...

Financial Data and Key Metrics Changes - SaaS revenue for Q4 2023 was $74 million, a 25% increase year-over-year and a 10% increase sequentially, with full-year SaaS revenue growing 22% to $263.7 million [39][31] - SaaS adjusted gross margins improved to 70% in Q4, trending towards the long-term guidance of 75% [25][40] - The company generated $148 million in cash from operations and $115 million in free cash flow, allowing for significant debt retirement in 2023 [26] - Net loss for Q4 was $257.5 million, or a loss of $7.39 per diluted share, compared to a net loss of $50.4 million, or a loss of $1.47 per diluted share, in Q4 2022 [46] Business Line Data and Key Metrics Changes - SaaS adjusted EBITDA for Q4 was $6.5 million, exceeding guidance and resulting in an adjusted EBITDA margin of 8.8% [41] - Marketing services revenue for Q4 was $162.2 million, with full-year revenue at $653.2 million, both above guidance [43] - Marketing services billings declined by 23% year-over-year in Q4, aligning with the long-term vision of transitioning clients to SaaS [44] Market Data and Key Metrics Changes - SaaS subscribers reached approximately 66,000 at the end of Q4, a 27% year-over-year increase, while SaaS RPU decreased by 4% year-over-year to $370 [67] - Net dollar retention for Q4 was 96%, an increase of 500 basis points year-over-year, driven by upselling and cross-selling initiatives [68][57] Company Strategy and Development Direction - The company is transitioning from a legacy marketing services entity to a rapidly expanding SaaS business, with expectations that SaaS will represent approximately 40% of revenue in 2024 [58][96] - The introduction of new products like Marketing Center and Command Center is expected to enhance client experiences and drive growth in the SaaS business [38][70] - The company is focused on upgrading legacy clients to the Thryv platform, which is seen as a significant growth lever for 2024 [27][36] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the SaaS business's trajectory, indicating that the nadir of declining EBITDA has been reached and profitability is expected to improve [2][50] - The international market is performing well, with plans for expansion into new markets [77] - Management anticipates some noise in ARPU due to the introduction of new customers at lower price points, but expects overall growth in the long term [76][49] Other Important Information - The company recorded a non-cash impairment charge to goodwill of $268.8 million, attributed to the structural decline in the marketing services business [72] - The leverage ratio was 1.8 times net debt to EBITDA, well below the covenant of three times, indicating a strong financial position [73] Q&A Session Summary Question: How should we think about the migration of marketing services customers to the new platforms? - Management believes the entire base can eventually transition to the SaaS platform, but it will take time as this is a gradual process [6] Question: What resources are allocated for onboarding customers during this transition? - Management is focused on ensuring adequate resources are in place to support the transition and may require incremental investments to grow the SaaS business [7] Question: Has there been any change in incentives for legacy customers to accelerate their transition? - Management confirmed that they are offering viable products to retain clients long-term and facilitate their transition to the SaaS platform [9] Question: Can you discuss the growth in SaaS subscribers and any moving parts affecting this metric? - Management noted that the growth in SaaS subscribers is linked to the introduction of new products and the transition of legacy customers, which is expected to positively impact net dollar retention [11] Question: How does the company view customer growth versus ARPU in 2024? - Management indicated that while there may be pressure on new customer pricing, seasoned ARPU is showing strong growth, and they expect overall ARPU to improve as more customers transition to higher-value offerings [13][14]

Key Investment Highlights - Thryv is a customizable, do-it-all small business software designed to help small businesses communicate efficiently, run their business, and grow their brand[12] - Thryv benefits from cloud adoption as SMBs accelerate their transition to the cloud to more efficiently manage and grow their businesses[36] - Thryv has an efficient customer acquisition strategy through cross-selling, new acquisition channels, franchise, a vast SMB referral network, and product-qualified leads[36] Q4 & FY 2023 Financial Performance - Total SaaS revenue for Q4 2023 was $73.97 million, a 24.7% increase year-over-year (YoY) compared to $59.318 million in Q4 2022[30] - Total SaaS revenue for FY 2023 was $263.717 million, a 21.9% increase YoY compared to $216.346 million in FY 2022[30] - Total Marketing Services revenue for Q4 2023 was $162.193 million, a (26.3)% decrease YoY compared to $220.050 million in Q4 2022[30] - Total Marketing Services revenue for FY 2023 was $653.244 million, a (33.8)% decrease YoY compared to $986.042 million in FY 2022[30] - Consolidated revenue for Q4 2023 was $236.163 million, a (15.5)% decrease YoY compared to $279.368 million in Q4 2022[30] - Consolidated revenue for FY 2023 was $916.961 million, a (23.7)% decrease YoY compared to $1.202 billion in FY 2022[30] - Marketing Services Billings for Q4 2023 were $149.2 million, compared to $192.8 million in Q4 2022, representing a (23)% YoY change[61] FY 2024 Outlook - The company expects FY 2024 SaaS revenue between $325 million and $328 million, representing a growth of 23% to 24%[111] - The company expects FY 2024 Marketing Services revenue between $495 million and $505 million[85] - The company expects FY 2024 Marketing Services Adjusted EBITDA margin of approximately 27%[66]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2023 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from __________ to __________ Commission File Number: 001-35895 THRYV HOLDINGS, INC. (Exact name of registrant as specified in its charter) Delaware 13-2740040 (State or other jur ...

Exhibit 99.1 Thryv Grows SaaS Revenue 25% in Fourth Quarter 2023, Exceeds Full Year SaaS Guidance DALLAS, February 22, 2024 – Thryv Holdings, Inc. (NASDAQ:THRY) ("Thryv" or the "Company"), the provider of Thryv®, the leading small business software platform, reported SaaS revenue growth of 25% year- over-year in the fourth quarter of 2023. "We are proud to announce robust fourth-quarter and full-year results, marking another successful year for Thryv," said Joe Walsh, Thryv Chairman, and CEO. "We surpassed ...

Financial Data and Key Metrics Changes - The company generated approximately $7 million in adjusted EBITDA and $37 million in cash flow for Q3 2023, indicating strong cash management despite a light revenue recognition period [3] - Third quarter consolidated adjusted gross margin was 60%, with adjusted EBITDA of $7.3 million, representing an adjusted EBITDA margin of 4% [9] - The net debt position was $377 million at the end of Q3, with a leverage ratio of 1.8x net debt to EBITDA, well below the covenant of 3x [9] Business Line Data and Key Metrics Changes - SaaS revenue grew 19% year-over-year to $67.4 million, with an adjusted gross margin of approximately 67% [21][23] - SaaS subscribers increased to approximately 66,000, a 29% year-over-year growth, while ARPU decreased by 3% to $365 [8] - Marketing Services billings were $159.5 million, reflecting a 19% decline year-over-year [9] Market Data and Key Metrics Changes - The international business is developing positively, with all centers now available in all markets, contributing to optimism for future growth [11] - The company is facing FX pressure, particularly in Australia and New Zealand, impacting the Marketing Services outlook [10][80] Company Strategy and Development Direction - The company is focusing on its SaaS business, aiming for it to become the predominant revenue stream, with expectations of approaching 40% of total revenue next year [59] - A new commission structure for the Marketing Services sales force is being implemented to drive higher productivity and growth in the SaaS business [10][80] - The introduction of the Marketing Center is expected to enhance customer engagement and facilitate upselling opportunities [28][81] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the long-term growth prospects of the SaaS business, anticipating revenue growth acceleration and margin expansion [12][24] - The macroeconomic environment remains challenging, but management believes there will be an acceleration in SaaS growth due to the full platform being sold in all markets [16][77] Other Important Information - The company has made $105 million in year-to-date term loan debt repayments in 2023, indicating a commitment to strengthening the balance sheet [9] - Approximately 8.3 million warrants expired unexercised, with minimal dilution and $15.8 million generated for debt paydown [26] Q&A Session Summary Question: What contributed to the strong net new customer additions in the SaaS business this quarter? - Management noted that the Marketing Center's closer alignment with customer needs has driven traction, and many new customers signed up at lower introductory prices, which is expected to improve ARPU over time [14] Question: Can you elaborate on the FX pressure affecting Marketing Services? - The FX pressure primarily relates to operations in Australia and New Zealand, and the company is restructuring its sales force to enhance productivity [15][80] Question: What is the outlook for Marketing Services EBITDA in 2024? - Management indicated that while there may be a slight recovery in Marketing Services due to more books being published, the focus will remain on growing the SaaS business [53][80] Question: How does the Command Center fit into the overall strategy? - The Command Center is still in beta, and while it has generated user interest, significant revenue is not expected until later periods as the company focuses on delivering value first [36][69] Question: What is the potential for further adoption of the Marketing Center within existing customers? - Management is optimistic about the potential for deeper penetration within the existing customer base, with nearly 400,000 customers and significant room for growth [39][81]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from __________ to __________ Commission File Number: 001-35895 THRYV HOLDINGS, INC. (Exact name of registrant as specified in its charter) Delaware 13-2740040 (State or ...

thryv Exhibit 99.2 This Presentation may include certain forward-looking statements, including, without limitation, statements concerning the conditions of our industry and our operations, performance, and financial condition, including, in particular, statements relating to our business, growth strategies, product development efforts, and future expenses. Forward-looking statements can be identified by words such as "anticipates," "intends," "plans," "seeks," "believes," "eximates," "expects," targets," ta ...

Thryv Holdings, Inc. (NASDAQ:THRY) Q2 2023 Earnings Conference Call August 3, 2023 8:30 AM ET Company Participants Cameron Lessard - Head, Investor Relations Joe Walsh - Chairman and CEO Paul Rouse - Chief Financial Officer Ryan Cantor - Chief Product Officer Conference Call Participants Arjun Bhatia - William Blair Scott Berg - Needham & Company Patrick Schulz - Baird Zach Cummins - B. Riley Securities Daniel Moore - CJS Operator Thank you for standing by. My name is Anna, and I will be your conference ope ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from __________ to __________ Commission File Number: 001-35895 THRYV HOLDINGS, INC. (Exact name of registrant as specified in its charter) Delaware 13-2740040 (State or other ...