The art of customer connection How to create memorable experiences and drive growth for retail financial institutions Table of contents Foreword Executive summary What financial institutions must understand about their customers The critical challenge: Aligning strategy with customer needs A roadmap for pursuing a customer-centric strategy Conclusion Meet the experts Discover more 2 The art of customer connection Foreword Chandramouli Venkatesan Patrick Bucquet Sarah Hobday Head of Digital Front Office Tran ...

Embrace data to accelerate sustainability Contents Executive summary 4 The business case for sustainability is compelling 5 Poor reporting and data challenges obscure sustainability efforts 7 Integrate ESG data for enhanced transparency 10 Conclusion 13 Methodology 14 Partner with Capgemini 16 Ask the experts 17 Key contacts 18 Acknowledgments 19 Endnotes 20 2 Embrace Data to Accelerate Sustainability Introduction As the planet warms, climaterelated disasters and illnesses are becoming more frequent. The co ...

In partnership with Capgemini � | --- | --- | |-------|----------------------| | | | | | MARKET IMPACT REPORT | HFS Foreword Oliver Pfeil CEO, Capgemini Business Services Phil Fersht CEO, HFS Research | --- | --- | |-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ...

HARNESSING THE POWER OF TECHNOLOGY FOR A SUSTAINABLE FUTURE Climate tech: Harnessing the power of technology for a sustainable future #GetTheFutureYouWant Climate tech: Harnessing the power of technology for a sustainable future e y v r i a t m u c m e x u E S Climate technologies – a diverse range of innovative technologies that includes renewables, batteries, lowcarbon hydrogen, carbon capture and alternative fuels – are crucial to formulating an effective response to the climate and ecological crisis. Th ...

Enterprise maturity model for Microsoft business applications in financial services Strategies for achieving best-in-class outcomes Foreword In recent years, financial services organizations have recognized the need for increased customer centricity, with reduced costs and improved efficiency. Banks and insurers are striving to customers' expectations of personalized sales & marketing and service experience. These evolving needs coupled with conditions to reduce costs and optimize internal efficiencies have ...

IDC Spotlight sponsored by Capgemini June 2024 ...

AI-driven development using Pega Infinity ‘24 How the advanced Pega GenAI™ features optimize productivity Table of contents 1. Background and context 4 2. AI driven development using Pega Infinity ’24 GenAI features 6 2.1 Pega GenAI Blueprint 8 2.2 Pega GenAI Autopilot 12 2.3 Pega GenAI Coach 14 2.4 Pega GenAI Analyze 16 2.5 Pega GenAI Automate 18 2.6 Enhancements to Constellation 20 ...