Core Viewpoint - 康桥悦生活集团有限公司 released its 2024 ESG report, highlighting its commitment to low-carbon practices, sustainable community building, and social responsibility initiatives [1] Group 1: Performance and Growth - Despite market challenges, 康桥悦生活 achieved a revenue of 9.61 billion RMB, a year-on-year increase of 2.9%, and maintained profitability with a net profit of 0.69 billion RMB [3] - The company expanded its managed area by 12.5% to 46.2 million square meters and its contracted area by 4.7% to 70.3 million square meters, with independent third-party developers accounting for 78.6% and 82.0% of these areas respectively [3] - 康桥悦生活 reduced its reliance on related parties, with revenue from related parties dropping from 32.7% in 2021 to 1.5% in 2024, establishing over 300 long-term partnerships with independent developers [3] Group 2: Social Responsibility and Community Engagement - The company integrates party building with business development, engaging in various public welfare and volunteer activities, and was recognized for its social responsibility efforts [5][6] - 康桥悦生活 launched initiatives to support local agriculture by creating sales channels for local products, benefiting both farmers and customers [5] Group 3: Service Quality and Customer Experience - 康桥悦生活 focuses on enhancing service quality through emergency drills and quality improvement actions, completing nearly 15,000 quality enhancements [8][9] - The company conducted over 3,500 community activities in 2024, achieving a customer satisfaction rate of 98% for certain events, thereby improving customer experience [9] Group 4: Compliance and Sustainability - 康桥悦生活 emphasizes compliance and green low-carbon principles, integrating ESG factors into its risk management processes [10][11] - The company set goals for water conservation, waste reduction, and energy efficiency, and implemented green initiatives across various projects [11][12] Group 5: Employee Development and Welfare - 康桥悦生活 prioritizes employee welfare and development, receiving recognition as a "2024 China Annual Preferred Employer" [13] - The company conducted 342 training sessions, covering over 27,330 employees, and established a supportive workplace culture with various employee recognition programs [14][15]
透过2024年ESG报告看康桥悦生活：党建引领 管理合规 服务进阶