DTC运营专家刘颖：“低头捡钢镚”不可耻，标杆店学会盈利很关键

Core Insights - The discussion around Direct-to-Consumer (DTC) strategies is becoming quieter in a low-growth economic cycle, raising questions about whether DTC is merely a scapegoat for poor brand management or if the challenges of implementing DTC offline are genuinely significant [1] - Brands like Anta have successfully transitioned to DTC, surpassing Nike in domestic market share and expanding internationally, while new brands like Bosie struggle with offline operations despite significant investments [1] - The challenges faced by different types of brands in executing DTC strategies vary significantly, with mature brands often hindered by organizational inertia, high-growth brands facing management capacity issues, and new brands lacking retail operational experience [3][4] Brand Challenges in DTC Implementation - Mature brands are often reluctant to embrace DTC due to existing interests and organizational inertia, making it difficult to alter supply chains and management models [3] - High-growth brands encounter management challenges during rapid expansion, particularly when scaling from 30 to 100 stores, leading to inefficiencies and resource wastage [4] - New brands often lack operational experience and financial planning, resulting in significant losses when attempting to establish offline presence [4] Importance of Customer Acquisition and Retention - Both customer acquisition and retention are crucial for offline DTC success, with new customers providing initial revenue and existing customers contributing to sustained profitability [5] - The positioning of flagship stores should focus on brand image, market trends, and customer experience rather than solely on sales metrics [5] Store Location and Planning - The primary goal of establishing a flagship store is not size but alignment with the brand's current development needs and a viable profit model [6] - Store location should be carefully considered, taking into account the city, shopping district, and specific site, with a focus on customer traffic rather than just square footage [8] Steps to Create Profitable DTC Stores - Successful DTC stores require a service model that aligns with brand positioning, effective product display, and a focus on customer engagement through digital tools [9][11] - Employee performance and operational efficiency are critical, necessitating clear performance metrics and standardized operating procedures [12][13] Conclusion - Brands must foster emotional connections with customers to elevate transactions into relationships, embodying the essence of a user-centered DTC strategy [16]