中消协点名新能源车三大纠纷投诉

Group 1 - In the first quarter of 2025, consumer complaints in China exceeded 460,000, marking a year-on-year increase of 33.33% [1] - The top five categories of complaints were home electronics, clothing and footwear, daily goods, food, and transportation tools [1] - Complaints regarding daily miscellaneous items, shoes, clothing, and automobiles and parts all saw significant year-on-year growth [1] Group 2 - The analysis highlighted three new complaint issues in the electric vehicle (EV) sector: frequent disputes over deposit refunds, dissatisfaction among old car owners due to new model releases, and unfulfilled subsidy promises [3] - Many EV manufacturers use a pre-sale model, leading to disputes when consumers seek refunds due to delivery delays or discrepancies between promised and actual configurations [3] - Consumers expressed dissatisfaction when manufacturers released new models shortly after their purchase, creating a psychological gap for existing customers [4] Group 3 - The China Consumer Association emphasized the need for EV companies to abandon short-sighted practices that prioritize marketing over compliance and customer service [5] - Companies should clearly outline vehicle configurations, delivery times, and refund conditions in sales agreements, as well as disclose subsidy policies and application processes [5] - The association called for better balance between corporate operations and consumer experience to protect consumer rights and promote sustainable development in the EV industry [5] Group 4 - Xiaomi's SU7 Ultra faced controversy over power limitations and design issues, leading to customer dissatisfaction [6] - Following complaints about the vehicle's power being restricted from 1548 horsepower to approximately 900 horsepower, Xiaomi issued an apology and paused the problematic software update [6][7] - The company acknowledged the need for better communication with customers regarding significant updates and changes to vehicle performance [7] Group 5 - Xiaomi offered a limited-time service to switch back to aluminum hoods for unfulfilled orders and provided incentives for customers who opted for the carbon fiber hood [8] - The original carbon fiber hood is designed to meet high safety and quality standards, contrasting with aftermarket parts that may not meet the same criteria [8]