XIAOMI(HK:01810) Hua Xia Shi Bao·2025-05-14 05:39Core Viewpoint - The controversy surrounding the carbon fiber front hood of the Xiaomi SU7 Ultra model has escalated, with many owners disputing the advertised performance and actual functionality of this high-priced optional component [2][3]. Summary by Sections Product Controversy - Owners have conducted tests revealing that the carbon fiber front hood, priced at 42,000 yuan, does not perform as advertised in terms of airflow and cooling [2][3]. - Xiaomi acknowledged the unclear communication regarding the front hood's functionality and offered a compensation plan, which includes switching to an aluminum hood and providing 20,000 points (approximately 2,000 yuan) for affected customers [3][5]. Customer Reactions - A group of prospective owners released a video demanding refunds or returns, expressing dissatisfaction with Xiaomi's response to the alleged false advertising [4]. - Many customers feel that the compensation offered is insufficient, as it only represents 4.76% of the optional hood's cost [3][5]. Company Response - Xiaomi's official statement indicated that the carbon fiber hood was not part of the original production plan and was introduced in response to customer demand after positive feedback on the prototype [6][7]. - The company emphasized the high production standards and costs associated with the carbon fiber hood, which involves advanced manufacturing techniques [6][7]. Impact on Sales and Reputation - The controversy has led to a decline in sales, with April's delivery figures dropping to 28,000 units, marking a 3.4% decrease, the first sales drop for Xiaomi [9]. - The SU7 model ranked last in a quality assessment of new energy vehicles, further damaging the brand's reputation [9]. - CEO Lei Jun expressed that the past month has been one of the most challenging periods since founding Xiaomi, indicating the potential long-term impact of this issue on the company's image and future product launches [9].