Atour Lifestyle (US:ATAT) Bei Jing Shang Bao·2025-06-08 09:45Core Viewpoint - Atour Group issued an apology regarding the "pillowcase incident" at its Hangzhou Xixi Zijin Port hotel, confirming that the issue was an isolated case caused by a sorting error from the laundry supplier, and that the hotel has taken corrective actions [1][2]. Group 1: Incident Response - The hotel has conducted a comprehensive inspection of all linens and confirmed that the issue was not widespread, with all 4,440 pieces of linens being replaced [1]. - The company has terminated its partnership with the involved laundry supplier and placed them on a permanent blacklist [1][6]. - Atour Group will enhance its management and inspection mechanisms to ensure the quality of linen washing from the source [6][7]. Group 2: Long-term Assurance Mechanism - The "Anxin Project" has been fully upgraded, which includes the establishment of an independent inspection team to increase the frequency and quality of store inspections [7]. - The company will expand public supervision by recruiting "user experience officers" for open oversight of all stores and will set up a dedicated complaint email and independent hotline for the "Anxin Project" [2][7]. - A special fund of 10 million yuan will be established to compensate users for verified issues reported [2][7].