Midea Group(SZ:000333) Sou Hu Cai Jing·2025-06-10 05:48Core Viewpoint - The upcoming "618" shopping festival is expected to drive a new wave of consumer demand for small household appliances, with a focus on product innovation and after-sales service as key decision factors for consumers [1] Group 1: Service Policy and User Experience - Midea has launched a "365-day exchange instead of repair" service policy for 60 categories of small appliances, aiming to enhance consumer confidence and streamline the service process [1][2] - The service allows users to exchange faulty products without the need for repairs, ensuring a hassle-free experience [1][2] - The AI identification feature has been implemented, achieving over 90% accuracy in diagnosing issues, with a dedicated customer service team available for cases of misjudgment [2] Group 2: Operational Efficiency and Supply Chain - Midea has established a robust supply chain to support the quick exchange of products, promising to deliver new machines within one working day after approval [2] - The company has opened 56 regional warehouses to facilitate the exchange process, ensuring that even in extreme shortages, users can receive alternative products [2][5] - The service model, while increasing operational costs, is viewed as a strategic investment aimed at enhancing brand value and consumer experience [5][7] Group 3: Industry Collaboration and Future Trends - Midea encourages industry partners to elevate service standards collectively, believing that this will activate consumer confidence [8] - The company aims to be a pioneer and enabler in the industry, promoting high-quality service to benefit more users [8] - Other leading small appliance brands are also exploring similar exchange policies, indicating a trend towards prioritizing user experience in the current market environment [7][8]