Core Viewpoint - Anker Innovations is facing a trust crisis due to safety issues with several models of power banks that pose a "self-ignition" risk, leading to a recall of approximately 712,964 units in China and 1.158 million units in the U.S. [1][12] Group 1: Recall Details - Anker announced a recall of seven models of power banks (A1642, A1647, A1652, A1680, A1681, A1689, A1257) due to safety risks associated with unapproved material changes in battery cells, which could lead to overheating and potential fires [1][3] - The price range for the recalled products in China is between 149 yuan and 229 yuan, potentially resulting in economic losses of 106 million to 163 million yuan if all users opt for full refunds [1][12] - The recall was initiated after the U.S. Consumer Product Safety Commission reported 19 incidents of fire and explosion related to Anker power banks [12] Group 2: Communication and Response - Anker has provided three compensation options for affected users: full refund, product upgrade, or a voucher worth the original order amount plus 50 yuan [3] - There are discrepancies in the recall announcements across different platforms, with some channels omitting critical information such as the number of products affected and compensation details [4][5] - Anker's communication strategy has been criticized for potentially downplaying the negative impact of the recall [5] Group 3: Market Impact and Quality Concerns - Multiple airports in China, including Shenzhen Bao'an International Airport and Changsha Huanghua International Airport, have banned the recalled models from being carried on board [2][14] - Users have expressed dissatisfaction with Anker's customer service regarding the recall process, leading to further erosion of brand trust [14] - Anker's revenue for the year was reported at 24.71 billion yuan, a 41.14% increase year-on-year, while net profit rose by 30.93% to 2.11 billion yuan, raising questions about the company's quality control despite strong financial performance [16]
187万枚,安克两国召回“自燃风险”充电宝,国内机场已禁携