CEA(SH:600115) Zhong Guo Min Hang Wang·2025-06-26 08:40Core Points - The article highlights the efficient response of Eastern Airlines in transporting hematopoietic stem cells during adverse weather conditions, showcasing their commitment to timely medical logistics [1][2]. Group 1: Operational Efficiency - The MU2750 flight faced a thunderstorm but managed to prioritize the urgent transport of hematopoietic stem cells, demonstrating a quick response to an emergency situation [1]. - The cleaning crew completed the cabin cleaning of 121 seats in just 3 minutes, while the catering team prepared and supplied 120 meals simultaneously [2]. - The flight took off 5 minutes earlier than scheduled, with the boarding process completed in just 15 minutes after the last passenger disembarked [2]. Group 2: Customer Service and Communication - The cabin crew established a dedicated storage area for the stem cell transport box and closely monitored temperature control equipment throughout the flight [2]. - The passenger escorting the stem cells expressed gratitude for the timely service, indicating high customer satisfaction with Eastern Airlines' performance [2]. - Upon landing, ground service personnel were ready with a "special passenger service handover form," ensuring a smooth transition for the transported medical material [2].