CEA(SH:600115) Zhong Guo Min Hang Wang·2025-06-28 01:13Core Viewpoint - Eastern Airlines Yunnan Company emphasizes a service philosophy that integrates warmth and human care into every flight and journey, especially during challenging weather conditions [1]. Group 1: Service Philosophy - The company practices a "Four Precision" service concept, focusing on meticulous, precise, exquisite, and detailed service to address challenges effectively [1]. - Employees consistently demonstrate professionalism and genuine care, particularly during high-temperature periods [1]. Group 2: Efficient Problem Solving - On June 21, a team leader identified a potential missed connection risk for 10 passengers needing to transfer to Phuket and activated an emergency response, ensuring their timely boarding [3]. - The team coordinated with security and border control to facilitate a green channel for the passengers, showcasing the company's commitment to efficient service [3]. Group 3: Detailed Care for Elderly Passengers - On June 20, staff member Yinxu Han assisted elderly passengers with a customized transfer route map, ensuring they could navigate the airport with ease [4]. - The staff coordinated with on-site personnel to provide support, demonstrating the company's attention to detail in service [4]. Group 4: Emotional Connection - On June 19, a flight attendant provided personalized assistance to a nervous passenger in traditional attire, enhancing her comfort and connection to her culture [5]. - The passenger expressed gratitude for the warm service, likening it to a heartfelt cultural tradition, which reflects the company's ability to create memorable experiences [5]. Group 5: Overall Impact - Eastern Airlines Yunnan Company effectively translates its service philosophy into tangible experiences for travelers, ensuring safety and comfort through speed and warmth [5].