CEA(SH:600115) Zhong Guo Min Hang Wang·2025-06-30 04:40Core Viewpoint - Eastern Airlines Guangdong Branch successfully managed the transfer of a 72-member tourist group from a domestic flight to an international flight within a tight timeframe, showcasing their professional competence and efficient collaboration in emergency situations [1][3][4] Group 1: Incident Overview - The tourist group arrived on flight MU6992 from Hangzhou to Guangzhou, which was delayed due to weather control issues, landing at 21:59 instead of the scheduled 18:50 [3] - The group was originally scheduled to connect to flight MU2077 to Bangkok, which was set to depart at 23:05, creating a risk of missing the international flight [3] Group 2: Response Actions - The ground service department quickly activated their contingency plan, adjusting the arrival gate to a bridge position to minimize walking distance for passengers [3] - Coordination with Baiyun Airport's agents was established to increase on-site transfer support personnel [3] Group 3: Successful Transfer - Ground service staff assisted the group through customs and border checks, providing free electric vehicle transport for those with mobility issues [4] - All passengers successfully reached the boarding gate for flight MU2077 by 22:50, with the flight closing its doors at 23:02, marking the completion of the transfer process [4] Group 4: Service Philosophy - The successful transfer of the 72-member group exemplified the professional capabilities of the ground service department and illustrated the "Four Precision" service philosophy [4]