Core Viewpoint - Eastern Airlines Zhejiang Branch is committed to enhancing operational service quality and ensuring safe and smooth flight operations during the summer travel peak, aiming for "zero safety errors, zero public complaints, minimal delays, and maximum efficiency" in its summer operations [1] Group 1: Safety Measures - The company emphasizes a "safety first" approach, strengthening organizational leadership and detailing various safety measures, including the establishment of ground safety "seven defenses" [3] - Flight crews are required to enhance pre-flight preparations, adhere to strict operational standards, and optimize crew dispatch [3] - The company conducts drills for common summer scenarios and emergency situations, such as "lithium battery combustion," to improve staff skills and emergency response capabilities [3] Group 2: Operational Efficiency - To improve operational efficiency, the company has established a collaborative mechanism between its operational and service systems, as well as with local airports and air traffic control units for timely information sharing [4] - The maintenance system focuses on predictive maintenance to ensure aircraft availability during the busy summer season, maximizing aircraft utilization [4] - The command center enhances dynamic management of flight operations, adjusting schedules to improve flight punctuality [4] Group 3: Service Optimization - The company is preparing for summer service guarantees by selecting ground service personnel for specialized training to ensure professional and international service standards [5] - Additional staff is allocated in check-in areas, and resources are prepared at boarding gates to assist passengers with various needs, including emergency plans for unexpected situations [5] - An innovative "international through flight" service is introduced at Hangzhou Airport, allowing seamless transfers between terminals without the need for baggage re-checking [5] Group 4: Flight Schedule Adjustments - The company has precisely matched summer flight schedules to peak travel demand, adding a total of 266 flights from Zhejiang [6] - A new direct flight route from Hangzhou to Yining has been established, providing new travel options for tourists [6] - Additional flights have been added to popular routes, ensuring that travelers have flexible options throughout the day, catering to both business and leisure travelers [6]
东航浙江分公司全方位备战暑运客流高峰 护航旅客安心出行