Core Points - Cat's Eye platform faced backlash after users reported forced refunds for tickets to Jay Chou's concert in Jinan, which were mistakenly released due to staff error [1][3] - The concert is part of the 2025 Jay Chou "Carnival" World Tour, scheduled for September 19-21 at Jinan Olympic Sports Center Stadium, with Cat's Eye and Ctrip as the official ticketing platforms [3] - The event organizer, Beijing Xingtai Guangying Cultural Communication Co., Ltd., has previously faced a fine of 50,000 yuan for not properly reapplying for changes in performance details [4] Company and Industry Summary - Cat's Eye issued an apology and stated that the affected orders were automatically refunded, offering a compensation of 200 yuan in vouchers to impacted users [1] - The ticketing situation highlights the challenges faced by platforms in managing high-demand events, as tickets for the concert reportedly sold out quickly [3] - The incident raises concerns about operational efficiency and customer service within the ticketing industry, particularly for high-profile events [1][3][4]
事关周杰伦演唱会！猫眼深夜紧急道歉