CEA(SH:600115) Zhong Guo Min Hang Wang·2025-07-21 02:59Core Viewpoint - The article highlights the increasing presence of "post-00s" flight attendants in China Eastern Airlines, emphasizing their role in enhancing service quality and adapting to the demands of the aviation industry [1][4]. Group 1: Workforce Dynamics - China Eastern Airlines has added over 2,000 flight attendants in recent years, with "post-00s" making up approximately one-third of the total workforce [1][4]. - The airline has seen a 12.5% year-on-year increase in the number of flight attendants participating in flight service during the summer peak season, with over 8,000 attendants involved daily [4]. Group 2: Training and Development - The airline is focusing on improving the service and adaptability of young flight attendants through mentorship, job rotation, and scenario simulation [4]. - Young attendants are encouraged to engage actively with passengers, utilizing tools and emotional management skills to enhance the travel experience [2][4]. Group 3: Service Quality and Challenges - Flight attendants, like Ma Yuxuan, face challenges such as busy flight schedules and unpredictable weather, requiring them to maintain professionalism and composure [2][3]. - The role of flight attendants extends beyond service; they are also responsible for ensuring flight safety and managing unexpected situations like delays and diversions [3][4]. Group 4: Company Culture - China Eastern Airlines is described as a stable and inclusive workplace, with clear regulations and a focus on humane management, which encourages retention and growth among employees [4]. - The company promotes a culture where young attendants feel valued and understood, enhancing their commitment to the job [4].