BANK OF SUZHOU(SZ:002966) Cai Fu Zai Xian·2025-07-23 04:31Core Insights - Suzhou Bank's HarmonyOS app is pioneering financial service innovation by implementing proximity recommendation services in the financial sector [1] - The transition from a traditional "customer seeks service" model to an intelligent "service seeks customer" model enhances customer experience and service efficiency [1] Group 1: Technology Implementation - The service utilizes Beacon technology, which is based on Bluetooth Low Energy (BLE), to identify customer intent when they enter a bank branch [1] - The system predicts customer needs by combining Beacon location data with real-time customer positioning, allowing for precise service recommendations [1] - The seamless integration of hardware and software enables immediate service suggestions without the need for customers to actively search for assistance [1] Group 2: Service Efficiency - The implementation of this technology reduces the operational threshold for customers, significantly improving service efficiency and convenience [1] - The response time for service requests is enhanced to "second-level," streamlining the business processing workflow [1] Group 3: Product Development - The HarmonyOS app has successfully launched core modules including homepage, wealth management, loans, and lifestyle services, offering hundreds of online financial services [1] - Suzhou Bank aims to provide secure, convenient, and efficient financial services through the power of financial technology, aligning with its customer-centric integrated business strategy [1]