北京电子商务协会马小森：电商转向精细化运营，平台应与商家共赢

Core Insights - The e-commerce industry is transitioning from a traffic-driven economy to a value-driven economy, focusing on refined operations and value extraction [2][3] - E-commerce plays a significant role in stimulating consumption, creating jobs, and supporting rural revitalization, with government backing as a strategic industry [2] Group 1: Transition to Value Economy - The e-commerce sector has shifted towards refined operations, emphasizing user engagement, supply chain efficiency, and content value extraction as the initial internet benefits have peaked [2] - Consumers, particularly from Generation Z, are increasingly prioritizing quality, experience, and emotional value in their purchasing decisions, often conducting thorough research before buying [2] - There is a growing willingness among consumers to pay a premium for brands that align with their values, indicating a shift towards emotional purchasing [2] Group 2: Healthy E-commerce Ecosystem - The homogenization of industries has made it difficult for small and micro businesses to compete, leading to cost-cutting measures that ultimately affect consumers [3] - A healthy e-commerce ecosystem should focus on compliance and leverage platform advantages to support the development of small and micro businesses, as exemplified by Pinduoduo's "100 billion support" initiative [3] - Platforms should enhance fairness and transparency in their rules, establish regular communication mechanisms with merchants, and improve service quality to foster a supportive environment [3] Group 3: Empowering Merchants - Platforms are encouraged to share technological innovations, such as AI and big data, to help small businesses lower operational barriers through targeted services [3] - Additional support for merchants can include financial subsidies, logistics assistance, and operational efficiency improvements across various dimensions [3]