CEA(SH:600115) Zhong Guo Min Hang Wang·2025-08-06 08:57Core Viewpoint - Eastern Airlines Jiangsu Company successfully completed the cross-province transfer support task for an elderly patient on flight MU9721 from Dali to Nanjing, demonstrating its commitment to providing specialized services for unique passenger needs [1][3][5]. Group 1: Service Implementation - The company received a special support request for a severely injured elderly passenger who required full supine travel and had only one family member accompanying [3]. - A special support plan was initiated, which included establishing real-time communication with Dali Airport, coordinating optimal parking and passenger transport resources with Nanjing Airport, and developing a joint transfer plan with the airport's emergency center [3][5]. - On the day of the flight, the company clarified roles, refined processes, and efficiently allocated ground support personnel and stretcher teams, ensuring real-time monitoring of flight dynamics [5]. Group 2: Collaborative Efforts - Upon arrival in Nanjing, the company coordinated with the airport's operation command center and emergency center for multi-departmental collaboration, utilizing a dedicated lift platform for safe transfer and facilitating quick luggage retrieval for the family [5]. - The efficient and compassionate service provided by the company received gratitude from the family, highlighting the effectiveness of the support measures [5]. Group 3: Service Quality Improvement - In July, the company reported a total of 563 wheelchair passengers, representing an 18.28% year-on-year increase, indicating a growing demand for specialized services [6]. - The company plans to continue enhancing the service quality for "small passengers, small animals, small groups, and special passengers" during the summer travel season [6].