XIAOMI(HK:01810) 3 6 Ke·2025-08-12 03:23Core Viewpoint - Xiaomi Auto is facing backlash for requiring some customers to pay the remaining balance on their vehicles before production is completed, which deviates from standard industry practices and raises concerns about consumer rights and potential "unfair clauses" in their purchase agreements [1][7][11]. Group 1: Payment Policy and Customer Reactions - Customers have reported being asked to pay the remaining balance within seven days, or risk having their orders canceled and deposits forfeited, even when their vehicles are still in the production queue [1][3][4]. - The request for early payment is primarily directed at customers of the Xiaomi SU7 and SU7 Ultra models, particularly those who have previously requested delayed delivery or have shown low intent to pick up their vehicles [4][5]. - Legal experts argue that consumers have the right to refuse payment during the production phase, as it could lead to financial difficulties and disadvantageous positions in case of delivery delays or quality issues [3][7][11]. Group 2: Industry Practices and Legal Concerns - Traditionally, car buyers pay the remaining balance upon vehicle delivery, and early payment requests are seen as unusual and potentially exploitative [7][8][11]. - Xiaomi's purchase agreement includes clauses that may be considered "unfair," as they allow the company to unilaterally demand payment before delivery, which could impose significant risks on consumers [10][11][12]. - Legal professionals suggest that consumers should negotiate for clear delivery timelines and quality assurances before making any payments, and they can seek recourse through consumer protection channels if necessary [12][13].