Core Viewpoint - The article highlights a significant safety concern regarding the steering mechanism of the Xiaopeng P7+, with numerous complaints from owners about potential design flaws and inadequate after-sales service [2][3][6]. Group 1: Safety Concerns - Multiple owners have reported issues with the steering mechanism, including exposed wiring and insufficient waterproofing, leading to potential failures such as steering loss and locking of the steering wheel [3][4][6]. - Affected owners discovered that the after-sales service had applied adhesive to the steering mechanism without their knowledge, raising concerns about transparency and safety [4][8]. - The steering mechanism is a critical component for vehicle control, and failures could pose serious risks to drivers, as evidenced by reports of steering difficulties while driving [3][6]. Group 2: After-Sales Service Issues - Owners have experienced inconsistent after-sales solutions, with some receiving full replacements of the steering mechanism while others were only offered adhesive treatment or outright denial of service [7][8]. - Complaints indicate that the response from Xiaopeng varies significantly based on the vehicle's purchase date, with earlier buyers more likely to receive satisfactory resolutions compared to later buyers [7][8]. - The company has acknowledged the existence of issues with the steering mechanism but has not committed to a comprehensive recall, leading to further dissatisfaction among owners [8][12]. Group 3: Legal Implications - Legal experts suggest that the company's selective repair practices may violate consumer rights and could lead to potential legal repercussions, including the need for a mandatory recall if systemic design flaws are confirmed [15][16]. - The use of adhesive as a repair method raises questions about compliance with safety standards, and failure to address the root cause of the design flaw could expose the company to liability for any resulting accidents [16][15]. - The article emphasizes the importance of transparency and proper communication with consumers regarding repairs and potential risks associated with the vehicle's safety features [16].
小鹏P7+被曝安全漏洞,售后偷偷打胶!有车主:高架上方向盘突然抱死