Workflow
有的可换整机、有的只配打胶,小鹏P7+转向机售后被指“看人下菜”

Core Viewpoint - The article highlights a significant safety concern regarding the steering mechanism of the Xiaopeng P7+, with numerous complaints from owners about design flaws and inadequate after-sales service [1][2][4][11]. Group 1: Safety Concerns - Multiple owners have reported that the steering mechanism of the Xiaopeng P7+ has a design flaw, leading to potential safety hazards such as steering failure and locked steering wheels [2][4][10]. - The steering mechanism's wiring harness is exposed, and the waterproof design of the connectors is insufficient, which can lead to short circuits [1][2][5][10]. - Complaints have reached 207 on a consumer complaint platform, with "steering mechanism failure" being a common issue [4][11]. Group 2: After-Sales Service Issues - Owners have experienced inconsistent after-sales solutions, with some being offered complete replacements of the steering mechanism while others were only provided with a "gluing" treatment [6][11]. - The company has been accused of selective service and responsibility evasion, which may violate consumer rights [1][12]. - Compensation for those who received replacements varies, with some owners receiving different amounts of points as compensation [6][11]. Group 3: Legal Implications - Legal experts suggest that the company's handling of the situation may expose it to multiple legal risks, including potential discrimination in service and failure to adequately address safety defects [11][12]. - If the steering mechanism is determined to have a systemic design flaw, the company may be required to initiate a mandatory recall under automotive product recall regulations [11][12]. - The use of "gluing" as a repair method raises questions about its legitimacy and compliance with industry standards, potentially leading to liability for product defects [12][13].