21调查｜二手车价坚挺：小米“催收尾款”的锅，“黄牛”们不背

Core Viewpoint - Xiaomi is facing backlash from car owners due to aggressive payment collection practices for vehicles that have not yet been delivered, leading to a decline in customer trust and potential reputational damage [1][3][12]. Group 1: Customer Experience and Complaints - Customers, such as Lucia, have reported being pressured to pay the remaining balance within seven days despite the vehicle not being delivered, causing frustration and confusion [1][2]. - A survey indicated that multiple owners of the YU7, SU7, and SU7 Ultra models are experiencing similar issues with payment demands before vehicle delivery [2][12]. - The SU7 Ultra owners are particularly affected, having invested significant amounts but facing delays and lack of communication regarding delivery timelines [15][16]. Group 2: Company Policies and Practices - Xiaomi has included clauses in its purchase agreements that allow for the cancellation of orders and forfeiture of deposits if payments are not made promptly [8][12]. - The company justifies its payment collection practices by citing the need to mitigate risks associated with potential order cancellations and to combat scalping [5][7]. - Legal experts suggest that Xiaomi's practices may not align with consumer protection laws, potentially rendering some of its payment terms invalid [6][16]. Group 3: Market Position and Competition - Despite the controversies, Xiaomi has achieved significant sales milestones, with over 311,700 vehicles delivered within 15 months, outperforming competitors like NIO [2][3]. - However, the aggressive payment tactics may lead to a loss of customer loyalty and market share as competitors like Xpeng and Li Auto are poised to attract dissatisfied customers [17][18]. - The company is under pressure to improve production capacity and delivery timelines to maintain its competitive edge in the rapidly evolving automotive market [17][18].