Workflow
追问小鹏P7+转向机罗生门:售后何时追得上推新

Core Viewpoint - The article highlights ongoing issues with the after-sales service of XPeng Motors, particularly concerning the steering mechanism of the P7+ model, where customers face delays and inadequate responses regarding recalls and replacements [1][5][10]. Group 1: Customer Complaints and Issues - Some customers who purchased the P7+ model have reported that while the company agreed to replace the steering mechanism, the process is slow due to parts shortages, leading to safety concerns [3][4]. - There are reports of unauthorized repairs being conducted on vehicles without informing the owners, raising legal and ethical concerns regarding consumer rights [4][6]. - Customers have expressed frustration over the lack of a unified recall notice from XPeng Motors despite the known issues with the steering mechanism [5][9]. Group 2: Industry Response and Regulatory Framework - The article discusses the regulatory expectations for automotive recalls, emphasizing the need for immediate action when defects are identified, which XPeng Motors has not adhered to [6][9]. - Industry experts suggest that the current recall processes are complicated and time-consuming, which can lead to delays in addressing safety issues [5][8]. - There is a call for automotive companies to prioritize after-sales service and establish robust recall systems, especially as the market for electric vehicles continues to grow [8][10]. Group 3: Implications for XPeng Motors - The ongoing issues with the P7+ model's steering mechanism could damage XPeng Motors' reputation and consumer trust if not addressed promptly [9][10]. - Experts argue that XPeng Motors should view recalls as opportunities for improvement rather than burdens, which could enhance product quality and customer satisfaction [10].