Core Viewpoint - The "Surprise Number" activity by the travel app "Hanglv Zongheng" has faced significant consumer complaints due to misleading claims regarding flight delay insurance, making it extremely difficult for users to receive compensation [1][3][6]. Group 1: Activity Details - The activity, underwritten by Sunshine Insurance, required users to pay 9.9 yuan to participate, with the promise of a 300 yuan allowance if their flight delay matched a randomly set number in whole minutes [3][6]. - The actual compensation conditions were very strict, requiring the delay to be exactly equal to the specified number of minutes, down to the second, which many consumers misunderstood [3][10]. Group 2: Consumer Reactions - Many consumers expressed frustration, feeling misled by the promotional claims, with comments indicating that the activity felt more like a lottery than a legitimate insurance product [6][10]. - The probability of receiving compensation was calculated to be approximately 0.00009, indicating that it was more difficult than winning a lottery [10]. Group 3: Company Background - Hanglv Zongheng, developed by China Civil Aviation Information Network Co., Ltd., has over 100 million active users and is often compared to a "civil aviation version of 12306" due to its extensive user base and data accuracy [12][13]. - Despite its strong market position, the company faced backlash due to the "Surprise Number" activity, which has since been taken down without an official response from the involved parties [14]. Group 4: Industry Implications - The incident highlights a concerning trend in the insurance industry where low-cost products may exploit consumer misunderstanding, leading to a loss of trust in insurance offerings [14]. - Experts suggest that merely removing the problematic activity is insufficient; a formal apology and compliance adjustments are necessary to regain consumer confidence [14].
飞机延误险像彩票，理赔概率接近0，这家巨头被骂惨了