CEA(SH:600115) Zhong Guo Min Hang Wang·2025-08-28 05:43Core Viewpoint - Eastern Airlines Gansu Branch is enhancing its first-time passenger services by introducing innovative offerings and focusing on personalized, differentiated, and international service experiences [1][2]. Group 1: International First-Time Passenger Services - The company has launched an "online reservation + full-service accompaniment" model to cater to international first-time passengers, allowing them to connect with ground staff for comprehensive travel guidance [2]. - This initiative aims to alleviate travel anxiety by providing multi-language support and cultural tips for destinations, ensuring a smoother travel experience for first-time flyers [2]. Group 2: Services for Military Personnel and Their Families - The company has established a "priority + emotional" dual-channel service for military personnel and their families, including dedicated check-in counters and priority security checks [3]. - Full-service guidance is provided throughout the check-in, security, and boarding processes, ensuring respectful and caring treatment for military passengers [3]. Group 3: Digital Empowerment and Service Optimization - The company is leveraging digital tools to enhance privacy protection for first-time passengers and improve service accuracy by sharing passenger information within designated service groups [4]. - As of the end of July, the number of first-time passengers departing from Lanzhou reached 415, representing an 18% year-on-year increase, indicating growing brand loyalty [4]. - Future plans include expanding first-time services across all routes and exploring cross-industry collaborations with cultural tourism to contribute to the high-quality development of civil aviation in Northwest China [4].