Core Insights - The IT operations and maintenance (ITOM) industry is crucial for enhancing the core competitiveness of enterprises through digitalization, impacting management, production, and internet business sectors [1][6] - The ITOM market is projected to reach a scale of 364.72 billion yuan by 2024, indicating a stable growth phase driven by the demand for IT infrastructure upgrades from high-end clients like telecom operators and large banks [2][12] - The competitive landscape of the ITOM industry is highly fragmented, with numerous players and overlapping service areas, making industry experience and scale key factors for client selection [14][21] Industry Overview - ITOM is defined as the effective management of operational services through standardized frameworks and professional tools, aiming for autonomous asset management and decision support [1][6] - The ITOM service industry is categorized into several segments, including infrastructure operations, hardware maintenance, software maintenance, security operations, and comprehensive management services [6][8] Market Dynamics - The ITOM market is entering a stable growth phase, with a compound annual growth rate (CAGR) of 14.19% expected from 2018 to 2024, leading to an industry revenue of 1.37276 trillion yuan by 2024 [10][11] - The demand for ITOM services is broad, primarily from large and medium-sized enterprises in sectors such as finance, telecommunications, and government, which have high information technology needs [8][12] Competitive Landscape - The ITOM industry is characterized by a high degree of competition, with many companies vying for market share, and the ability to replicate successful experiences across different sectors is a significant competitive advantage [14][21] - Key players in the industry include companies like Guangdong Tianyima Information Industry Co., Ltd., which focuses on smart city solutions and has reported revenues of 224 million yuan in 2024 [16][17] Future Outlook - The report forecasts the development trajectory of the ITOM industry from 2025 to 2031, providing insights into market trends, investment opportunities, and potential risks [21][26]
2025年中国IT运维服务行业市场深度分析及投资战略咨询报告