Industry Overview - The automotive service industry in China, driven by over 359 million vehicles, is undergoing a significant transformation, with the market expected to reach 1.9 trillion yuan by 2025 and 2.2 trillion yuan by 2030 [1] - The industry is characterized by a fragmented competitive landscape, comprising 4S dealerships, large chain platforms, regional chains, and numerous independent repair shops [1] Market Dynamics - The automotive after-market is currently in a deep adjustment phase, with a reported 5% decline in cumulative output value and a 4% decrease in service visits in the first half of 2025 [3] - Despite the overall market contraction, leading companies like Tuhu Car Maintenance have reported positive financial results, with a 10.5% year-on-year increase in revenue to 7.88 billion yuan and a 14.6% rise in adjusted net profit to 410 million yuan [3][4] Company Performance - Tuhu Car Maintenance's stock price surged by 11.44% following the release of its strong financial results, highlighting the impact of its sustained investment in technology and operational efficiency [5] - As of June 30, 2025, Tuhu has expanded its service network to 7,205 locations, a 14.2% increase year-on-year, with a significant focus on lower-tier cities [6] Strategic Initiatives - Tuhu has implemented various support measures for franchise stores, enhancing their operational vitality and achieving over 90% profitability among stores operating for more than six months [6] - The company employs a dual-track strategy, collaborating with both international brands and domestic manufacturers to cater to diverse consumer needs [7] Growth Areas - The fast repair segment has seen over 60% revenue growth, driven by increasing demand as vehicle ages rise [7] - Tuhu's new energy vehicle (NEV) segment has also experienced substantial growth, with NEV transaction users increasing by 83.5% year-on-year [8] Technological Advancements - Tuhu has integrated AI technology across its operations, enhancing service quality and operational efficiency, with a focus on data-driven decision-making [12][13] - The company has developed a comprehensive automotive parts database with a 99.99% accuracy rate, significantly improving inventory management and service delivery [12][14] Customer Experience - Tuhu's commitment to high service standards is reflected in the implementation of over 1,700 service SOPs and the use of AI for quality control, resulting in high customer satisfaction rates [11][14] - The company boasts a user base of 150 million registered users, with a 95% satisfaction rate and a 64% repurchase rate, reinforcing its market position [14][15]
万亿赛道龙头引领：途虎养车以“规模+技术”定义行业新范式