Group 1 - The core idea of the article is the introduction of a new feature by Baiguoyuan that allows customers to send fruit gift boxes with a satisfaction guarantee, enhancing the gifting experience and addressing quality concerns [1] - Baiguoyuan has launched a "Gift Worry-Free Delivery" feature on its mini-program platform, allowing recipients to have after-sales rights, which means they can directly address any quality issues without going through the sender [1] - The feature aims to transform the traditional gifting model where gifts are considered final once sent, making it more customer-friendly and ensuring both parties feel secure about the quality of the gift [1] Group 2 - Customers can select the "Send to Friends" option when purchasing fruit gift boxes, which triggers the "Gift Worry-Free Delivery" feature, ensuring that the recipient receives a card with after-sales rights along with the gift [1] - The after-sales card allows recipients to scan a QR code for any necessary returns or complaints, streamlining the process and enhancing customer satisfaction [1] - This initiative reflects Baiguoyuan's commitment to improving customer experience and adapting to modern consumer expectations in the gifting market [1]
水果礼盒也有 “无忧”售后了｜XIN消费