从售后“打胶”到正式召回，小鹏P7+转向机故障终有说法

Core Viewpoint - Xiaopeng Motors has announced a recall of 47,490 P7+ vehicles due to steering system failures, which have been reported by numerous owners since May 2023. The recall is a response to safety concerns regarding the steering assist motor sensor harness, which may lead to steering failure and poses safety risks [7][5][3]. Group 1: Recall Details - The recall will affect P7+ vehicles produced between August 20, 2024, and April 27, 2025, starting from September 15, 2025 [7]. - Xiaopeng Motors will replace the steering assembly for the affected vehicles free of charge to eliminate safety hazards [5]. Group 2: Customer Reactions and Complaints - Many P7+ owners have expressed dissatisfaction with Xiaopeng's handling of the situation, accusing the company of "secretly recalling" vehicles without proper communication [6][8]. - Some customers reported that they were unaware of the issues until they searched online, indicating a lack of transparency from Xiaopeng [6][8]. Group 3: Industry Context and Implications - The recall has sparked significant public attention, particularly because new energy vehicle manufacturers like Xiaopeng are under greater scrutiny compared to traditional automakers [10][11]. - The complexity of electronic systems in new energy vehicles can lead to unfamiliar issues for consumers, increasing their sense of insecurity regarding vehicle safety [11]. - The incident highlights the importance of timely and transparent communication from manufacturers to build long-term trust with consumers [11].