Core Viewpoint - The company is actively promoting a consumer protection culture focused on addressing the urgent needs of the public, enhancing financial services, and improving consumer satisfaction through various initiatives [1][10]. Group 1: Elderly Services - The company launched a campaign to collect "Elderly Service Benchmark Outlets" to enhance financial services for senior consumers, aiming for a comprehensive improvement in service capabilities by 2025 [1][2]. - Over 50 benchmark outlets have been reported by provincial branches, featuring facilities like wheelchair access, low-height filling tables, and dedicated waiting areas for the elderly [2]. - The initiative aims to shift from passive compliance to proactive optimization in elderly service capabilities, enhancing the sense of security and satisfaction among elderly consumers [2]. Group 2: Minority Services - The company established the first "Minority Service Window" in Qinghai, staffed by a team from various ethnic backgrounds to address communication barriers and cultural differences for minority consumers [3]. - Since its establishment in September 2024, the window has served 355 minority consumers with a 100% satisfaction rate, demonstrating the company's commitment to social responsibility and cultural respect [3]. Group 3: Financial Dispute Resolution - The company set up the "New Era Financial Fengqiao Workstation" in Xinjiang to facilitate the resolution of financial disputes and improve service quality [4][6]. - The workstation has handled 21 complaints since its inception, successfully resolving 7 cases, and aims to streamline the dispute resolution process [6]. Group 4: Financial Education - The company is enhancing financial literacy through a "Government-Enterprise-Society" collaborative model, conducting community-based financial education programs [7][8]. - Activities include anti-fraud workshops and interactive sessions to educate consumers on financial risks and protection measures, reaching over a hundred community residents [7]. Group 5: Standardized Service - The company is advancing standardized service construction in its Changchun branch, creating specialized areas like "Consumer Protection Love Station" and "Digital Service Zone" to meet diverse consumer needs [9]. - These initiatives aim to integrate consumer protection education and dispute resolution services, enhancing the overall consumer experience [9].
人保寿险：细处“解”民忧 点滴见“温情”