Core Viewpoint - The article discusses Xiaomi's marketing strategies and challenges, particularly focusing on how the company has utilized emotional narratives to connect with consumers and the potential backlash from overusing such tactics [1][21][31]. Group 1: Marketing Strategies - Xiaomi's marketing has evolved to include emotional storytelling, where the CEO, Lei Jun, uses personal anecdotes to resonate with consumers, creating a sense of empathy and loyalty [6][10][15]. - The concept of "consumption sentiment" has become a powerful tool for Xiaomi, transforming product specifications into emotional connections that drive sales [6][14]. - The company's past successes, such as the launch of the first Xiaomi phone, were fueled by emotional marketing that turned product launches into significant cultural events [6][12]. Group 2: Challenges and Backlash - Recent consumer sentiment has shifted, with audiences becoming desensitized to Xiaomi's emotional appeals, leading to a decline in the effectiveness of its marketing strategies [21][31]. - Issues with product quality, such as the recall of nearly half of the Xiaomi SU7 electric vehicles, have damaged consumer trust and provided ammunition for critics [24][25]. - The company's customer service problems and public relations missteps have further exacerbated negative perceptions, leading to a significant increase in negative sentiment among consumers [22][25]. Group 3: Emotional Manipulation and Market Response - Xiaomi's marketing approach has been described as a form of "physiological emotional manipulation," where the emotional tone of presentations is carefully orchestrated to elicit specific responses from the audience [17][19]. - The reliance on emotional narratives has led to a situation where consumers feel exploited, resulting in a backlash against the brand and calls for a change in strategy [21][31]. - The article suggests that as consumers become more aware of these tactics, the effectiveness of emotional marketing may diminish, prompting Xiaomi to explore new avenues for engagement [21][27].
千亿富翁硬“哭穷”,小米口碑逆转的“诱因”