“小米汽车突然自己开走”？最新回应

Group 1 - The company has established a special task force to investigate the incident of a Xiaomi car reportedly moving on its own, emphasizing the importance of user safety and experience [1][2] - The investigation confirmed that the vehicle's backend data matched the operation logs from the user's iPhone 15 Pro Max, ruling out any quality issues with the vehicle [1] - A mix-up occurred during customer service communication, where the device model identifier was confused, leading to misunderstandings among users; the company has apologized and committed to improving service processes [2]