Core Viewpoint - The incident involving a user logging into the late singer CoCo Lee's NetEase Cloud Music account highlights issues related to account security and the management of phone numbers by telecom operators, leading to unintended account access by new users [1][3]. Group 1 - A user reported being able to log into CoCo Lee's NetEase Cloud Music account after registering a new phone number, which was previously associated with the late singer's account [1]. - NetEase Cloud Music's customer service confirmed that this situation can occur when the original account holder does not unlink their phone number after it becomes inactive, allowing the number to be reassigned to a new user by the telecom operator [1][4]. - The incident raises concerns about the security of personal accounts and the importance of promptly updating account information when phone numbers change [2][4]. Group 2 - The user stated that NetEase Cloud Music's official support contacted them to confirm that the account had been unlinked [3]. - CoCo Lee, a renowned singer, tragically passed away on July 2, 2023, due to depression, which adds a sensitive context to the situation surrounding her account [3].
网易云音乐回应网友登入李玟账号，称已解绑