Hainan Airlines Holding(SH:600221) Bei Jing Shang Bao·2025-10-15 00:41Core Viewpoint - The article highlights the challenges faced by families traveling with infants, particularly regarding the inability to select seats online when booking infant tickets, leading to inconvenience during travel [1][6]. Group 1: Issues Faced by Travelers - Travelers with infant tickets are unable to select seats online, forcing them to arrive early at the airport to choose from remaining seats [1][3]. - Specific experiences of travelers, such as Zhao Ying, illustrate the difficulties in securing adjacent seating for families, especially during peak travel times [4][5]. - The lack of online seat selection leads to additional stress and the need for communication with other passengers to swap seats once on board [5][10]. Group 2: Airline Policies and Safety Considerations - Airlines restrict online seat selection for travelers with infants primarily due to safety concerns, as infants require specific seating arrangements with access to oxygen masks [6][7]. - Different airlines have varying policies regarding seat selection for infant travelers, with some allowing online selection while others require in-person arrangements at the airport [8][9]. - The distribution of infant passengers across the cabin is managed to ensure safety, which complicates the seat selection process [7][12]. Group 3: Recommendations and Industry Insights - Industry experts suggest that airlines should consider relaxing restrictions on seat selection for families traveling with infants, such as allowing phone reservations [11][12]. - There is a growing demand for airlines to improve the travel experience for families, especially as the number of families with multiple children increases [11][12]. - Airlines face pressure to balance safety management with customer service, particularly during peak travel periods when family seating needs are heightened [11][12].