家长“扔修换”三难，警惕教育智能硬件“快消品化”

Core Viewpoint - The article discusses consumer concerns regarding the rapid obsolescence and high repair costs of educational smart hardware, suggesting a need for a shift towards durable products that provide long-term value in education [1][8]. Group 1: Consumer Experiences - Many consumers report frequent malfunctions of educational hardware, with some experiencing multiple repairs within a year, leading to frustration and a sense of being exploited [3][4][5]. - Specific cases highlight the high costs associated with repairs, often exceeding the original purchase price, causing consumers to question the value of these products [5][6]. - Consumers express disappointment in the rapid product iterations, feeling pressured to continuously purchase new devices rather than relying on existing ones [8][9]. Group 2: Industry Insights - Experts argue that educational hardware should not be treated as fast-moving consumer goods, as this undermines their educational purpose and can disrupt learning continuity [8][9]. - The industry is encouraged to transition from a short-term profit model focused on hardware sales to a long-term value chain that emphasizes durable products, content enhancement, and reliable services [9][10]. - Legal experts suggest that consumers should be aware of their rights and the importance of understanding repair policies before purchasing these products [6][10].