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Core Viewpoint - Xiaomi's reputation has significantly declined due to recent product issues, particularly the combustion of the Xiaomi SU7, leading to a loss of consumer trust and a drop in stock prices [5][12][20] Group 1: Company Response - Lei Jun's response to the product issues has been perceived as deflecting blame rather than addressing consumer concerns, claiming that Xiaomi is a victim of black public relations [7][9][22] - The lack of a direct acknowledgment of product problems has frustrated consumers, who feel their safety concerns are being dismissed [16][18][29] Group 2: Media and Public Reaction - State media have criticized Lei Jun's claims of black public relations, emphasizing that consumer safety concerns should not be trivialized [11][20] - The media highlights that while black public relations exist, it does not negate the legitimacy of consumer complaints regarding product safety [12][24] Group 3: Consumer Trust and Future Implications - The ongoing issues and the company's handling of them could lead to a long-term erosion of consumer trust, as consumers may feel their concerns are not being taken seriously [20][26][29] - If companies continue to attribute negative feedback solely to black public relations without addressing real issues, they risk losing consumer confidence entirely [20][29][35]