Amazon(US:AMZN) Sou Hu Cai Jing·2025-10-20 18:51Core Insights - A significant global service outage occurred on October 20, affecting numerous well-known platforms across various sectors, including e-commerce, social media, gaming, and financial services [1][4] - The root cause of the outage was identified as severe issues within Amazon Web Services (AWS), with complete disruption of the Amazon DynamoDB database service and 17 other core services experiencing increased error rates and latency problems [2][4] Impact on Amazon's Ecosystem - Amazon's own ecosystem was heavily impacted, with critical functionalities such as seller center operations, A+ page access, FBA shipment creation, and buyer messaging systems facing disruptions [4] - The outage also affected the mobile app's ability to load product and order pages, along with the failure of Alexa voice control [4] Broader Industry Effects - Numerous global platforms relying on AWS experienced service failures, including Snapchat, Venmo, Robinhood, Roblox, Fortnite, and Coinbase, indicating a widespread impact across various industries [4] - The outage extended to online services for Nintendo Switch, further highlighting the extensive reach of the disruption [4] Geographic Impact - North America was particularly hard hit, with over 15,000 fault reports in the United States, while the UK, Canada, and Germany each recorded more than 1,000 reports [5]