Amazon(US:AMZN) Sou Hu Cai Jing·2025-10-21 18:18Core Points - On October 20, 2023, Amazon Web Services (AWS) experienced a significant outage that affected numerous companies and services globally, highlighting the vulnerability of modern technological infrastructure [1][4][10] - The outage began in the US-EAST-1 region and quickly spread, resulting in over 6.5 million reports of service disruptions from users worldwide [10][21] - Major companies and platforms, including airlines, financial services, and e-commerce, reported significant operational challenges due to the AWS failure [8][14][22] Group 1: AWS Outage Details - The outage started around 3 AM ET and primarily impacted the AWS US-EAST-1 region, with reports of service failures escalating rapidly [4][10] - Affected services included Amazon's own e-commerce platform, as well as third-party applications like Snapchat, Robinhood, and PayPal's Venmo [8][24] - The UK government’s website and tax services also faced interruptions, affecting public access to essential services [10] Group 2: Impact on Various Industries - Airlines such as Delta and United experienced service disruptions, leading to difficulties in updating flight statuses and managing passenger check-ins [14][16] - Financial institutions like Barclays Bank reported issues with online banking and mobile applications, causing transaction errors for users [25] - Fast-food chains like McDonald's faced challenges with online ordering systems, impacting customer service during peak hours [26] Group 3: User Reports and Response - Over 1.4 million reports came from the US, with significant numbers also from the UK, Netherlands, and Australia, indicating widespread impact [11] - AWS began implementing initial mitigation measures by 5:22 AM ET, but further connectivity issues were reported later in the morning [13] - The incident has drawn comparisons to previous outages, emphasizing the critical role AWS plays in supporting global internet infrastructure [18]