MANGO(SZ:300413) Bei Jing Shang Bao·2025-10-26 06:05Core Viewpoint - The recent delay and content reduction of "Goodbye Lover 5" on Mango TV have led to significant dissatisfaction among subscribers, prompting refund requests due to perceived loss of value in their membership [1][2][7] Group 1: Program Changes and Subscriber Reactions - The second episode of "Goodbye Lover 5" was delayed and subsequently released with a total runtime of only 137 minutes and 22 seconds, a reduction of over 50% compared to the first episode's total of 309 minutes and 50 seconds [2] - Subscribers expressed frustration over the content reduction and the inability to receive refunds, with many questioning the value of their SVIP memberships [2][6] - Legal experts indicated that consumers may have the right to request partial refunds or compensation if there are substantial changes to the service content [8][9] Group 2: Membership and Revenue Insights - As of the end of 2024, Mango TV's membership reached 73.31 million, with annual membership revenue surpassing 5.148 billion yuan, marking a year-on-year growth rate of 19.3% [6] - The rapid growth in membership revenue is attributed to a combination of high-quality content offerings and an innovative membership rights system, which includes exclusive benefits for higher-tier members [6] Group 3: Customer Service and Legal Implications - Mango TV's customer service has been criticized for refusing refunds based on the argument that membership fees are non-refundable once credited, raising questions about the fairness of such policies [7][8] - Legal professionals highlighted that the terms in Mango TV's membership agreement could be seen as unfair, potentially allowing consumers to challenge the validity of such clauses [9]