《再见爱人5》节目延播、内容缩水，想退费却投诉无果？

Core Viewpoint - Mango TV's show "Goodbye Lover" faced backlash due to the postponement of its fifth season's second episode and the withdrawal of guest Deng Sha, leading to content reduction and refund requests from dissatisfied members [1][2][4] Group 1: Program Changes and Member Reactions - The second episode of "Goodbye Lover 5" was delayed and subsequently released with a significantly reduced runtime of 137 minutes and 22 seconds, compared to the first episode's total of 309 minutes and 50 seconds, marking a decrease of over 50% [2] - Many members expressed their dissatisfaction and requested refunds, feeling that the value of their SVIP membership was compromised due to the content reduction [4][15] - Legal experts indicated that the refusal to refund based on the argument of "membership already credited" is questionable, as consumers may have the right to request partial refunds or compensation when there are substantial changes to the service [2][16] Group 2: Membership Structure and Complaints - Mango TV's membership structure requires different levels of membership for various viewing experiences, with SVIP members needing to pay more to access full content [6] - Previous complaints have been lodged against Mango TV regarding additional fees for accessing different versions of shows, indicating a pattern of consumer dissatisfaction with the platform's pricing strategy [8][10] - As of the end of 2024, Mango TV reported a membership scale of 73.31 million and a membership revenue of 5.148 billion yuan, reflecting a year-on-year growth rate of 19.3%, highlighting the importance of membership revenue for the company's performance [11][12]