节目延播、内容缩水 《再见爱人5》引退费风波

Core Viewpoint - The recent delay and content reduction of "Goodbye Lover 5" on Mango TV have led to significant dissatisfaction among subscribers, prompting refund requests due to perceived service changes [1][2][7] Group 1: Program Delay and Content Reduction - "Goodbye Lover 5" second episode was delayed and subsequently released with a total runtime of only 137 minutes and 22 seconds, a reduction of over 50% compared to the first episode's 309 minutes and 50 seconds [2] - The delay and content shrinkage have resulted in numerous subscriber complaints and refund requests, with some expressing feelings of having wasted their subscription fees [2][3] Group 2: Subscriber Complaints and Refund Issues - Subscribers have reported dissatisfaction with the membership model, which requires different levels of membership for various viewing experiences, leading to confusion and frustration [2][5] - Legal experts suggest that the refusal to refund based on "membership already credited" may not hold up legally, as consumers could be entitled to partial refunds or compensation due to substantial service changes [7][8] Group 3: Financial Performance and Membership Growth - Mango TV reported a membership scale of 73.31 million by the end of last year, with annual membership revenue reaching 5.148 billion yuan, marking a year-on-year growth of 19.3% [5][6] - The rapid growth in membership is attributed to a steady supply of quality content and an innovative membership rights system, which includes exclusive benefits and interactive products to enhance user engagement [6] Group 4: Legal and Regulatory Considerations - Legal professionals highlight that the terms in Mango TV's membership agreement may be seen as unfair, particularly clauses that allow the platform to unilaterally determine refund eligibility [7][8] - The ongoing disputes regarding membership fees and service delivery may lead to regulatory scrutiny under consumer protection laws, emphasizing the need for fair treatment of subscribers [8][9]