2025金融街论坛｜蚂蚁数科余滨：不少城商行正积极拥抱金融大模型与智能体技术，寻求业绩突围

Core Insights - Ant Group's AI business is actively supporting city commercial banks in adopting financial large models and intelligent agent technologies to enhance performance amidst challenges like narrowing net interest margins and intensified competition [1][2] - The shift from AI being a trial to a necessity is emphasized, with AI transforming from a cost center to a core element of service, marketing, and value creation [1] Group 1: AI Adoption in Banking - Many city commercial banks are leveraging AI as a key strategy for performance improvement, with significant growth in employee efficiency, marketing conversion rates, and revenue scale reported in regions like Jiangsu, Zhejiang, and Shanghai [1] - The implementation of AI applications has expanded from basic functions like intelligent customer service to comprehensive systems covering marketing, risk control, investment advisory, and claims processing [1] Group 2: Case Studies and Results - For instance, Shanghai Bank's AI mobile banking service allows users to perform over ten high-frequency tasks through natural language interaction, resulting in a 10% increase in business conversion rates and higher satisfaction among elderly customers [2] - A leading city commercial bank in Zhejiang has developed a full-stack AI capability with over 30 intelligent agent scenarios, enhancing both customer service and internal operations [2] Group 3: Strategic Approaches to AI Implementation - Different financial institutions are advised to choose AI evolution paths that suit their resources and development stages, with options ranging from starting with application scenarios to upgrading existing mobile apps into AI-driven platforms [2] - Some banks are establishing dedicated teams to create comprehensive knowledge bases and datasets, utilizing Ant Group's financial reasoning models to build autonomous "financial brains" for end-to-end business process reengineering [2] Group 4: Market Coverage - Ant Group's financial digitalization services have reached 100% of state-owned joint-stock banks, over 60% of local commercial banks, and hundreds of financial institutions [2]