“看天池靠运气”？长白山景区建立智慧气象与票务系统

Core Insights - The article discusses the transformation of Changbai Mountain's tourism strategy from development to quality enhancement, focusing on environmental protection and visitor experience improvement [2][3]. Group 1: Environmental Management - Changbai Mountain has shifted its development focus to quality enhancement, emphasizing standardized systems to improve visitor experience while adhering to environmental protection principles [2]. - The scenic area implements strict maximum capacity management, limiting daily visitors to 25,000 in the North area, 15,000 in the West area, and 4,000 in the South area [2]. - Measures include a zero-pollution waste management policy, banning snow-melting agents, and ensuring all operational vehicles meet environmental standards [2]. Group 2: Visitor Experience Enhancement - The scenic area has established a smart weather and ticketing system to improve the accuracy of weather forecasts and visitor arrangements, addressing visitor concerns about the unpredictability of viewing the Tianchi Lake [3]. - A standardized manual has been created to set higher operational standards than those required for national 5A tourist attractions, focusing on high-altitude and mountainous conditions [3]. - The introduction of a "first question responsibility" system ensures that the first staff member a visitor encounters is responsible for resolving any issues, eliminating the possibility of passing the buck [3]. Group 3: Ticketing and Transportation Innovations - The scenic area has implemented a free public transportation policy during peak tourist seasons and has increased bus frequency during high-demand periods [4]. - To combat ticket scalping, the ticketing system employs real-name verification, facial recognition, and time-slot reservations, ensuring fair access to tickets [4]. - The system allows for ticket reservations up to 15 days in advance and integrates with high-speed rail ticketing to enhance the purchasing experience [4].