Apple(US:AAPL) 3 6 Ke·2025-11-10 12:13Core Viewpoint - The incident of a lost delivery highlights the growing risks in the instant retail industry, where the convenience of rapid delivery is overshadowed by issues of trust and accountability among platforms, merchants, and delivery personnel [1][3][9]. Group 1: Incident Overview - A consumer from Shaanxi reported that a mobile phone ordered through Meituan was lost during delivery, with the rider claiming the item was missing and the merchant stating the order was completed [1][3]. - The consumer sought help on social media, leading to Meituan eventually compensating the consumer after public pressure [3][6]. Group 2: Industry Implications - The rise of instant retail has led to an increase in high-value item deliveries, making incidents of "zero-cost purchases" by riders more frequent and concerning [4][9]. - Trust is essential in instant retail, and incidents like these can erode consumer confidence, potentially stunting market growth [9][17]. Group 3: Responsibility and Accountability - The lack of clear responsibility among merchants and platforms complicates the resolution of delivery issues, with both parties often deflecting accountability [12][13]. - Merchants are often seen as "passive" in these situations, needing to take a more proactive role in addressing consumer concerns to maintain their reputation [16][21]. Group 4: Future Risks and Market Growth - The rapid expansion of instant retail, projected to reach a market size of approximately 7.515 trillion yuan by 2024, raises concerns about the sustainability of current operational practices if risks are not managed effectively [17][20]. - The shift from low-value items to high-value goods in deliveries necessitates a reevaluation of trust and security measures within the industry [23].