雷军不再“沉默”

Core Viewpoint - Xiaomi's CEO Lei Jun has recently made strong statements regarding the safety of Xiaomi cars, responding to previous criticisms and controversies surrounding the brand's safety standards and public relations approach [2][5][15]. Group 1: Safety Concerns and Public Response - Lei Jun emphasized the importance of safety in his recent social media posts, stating that "safety is the foundation" and "safety is paramount," while addressing previous comments that were perceived as prioritizing aesthetics over safety [7][8][10]. - The company faced significant backlash following two serious accidents involving Xiaomi vehicles, which resulted in fatalities and raised concerns about the cars' safety features, such as the inability of doors to open after collisions [10][11][31]. - Despite a recent quarterly report showing profitability in Xiaomi's automotive and AI sectors, the stock price fell over 4%, indicating that public sentiment remains affected by safety concerns [5][6]. Group 2: Changes in Public Relations Strategy - Reports suggest that Xiaomi's public relations head, Wang Hua, may be reassigned, indicating a potential shift in the company's communication strategy in response to recent controversies [16][20]. - Wang Hua has been a key figure in managing Xiaomi's public image, often countering negative rumors and defending the brand's reputation [21][22][25]. - The anticipated change in leadership within the public relations department may lead to a new approach in how Xiaomi engages with consumers and addresses public concerns [26]. Group 3: Consumer Sentiment and Brand Loyalty - Xiaomi has historically built a loyal customer base, known as "Mi Fans," who have supported the brand due to its reputation for high-quality, cost-effective products [27][28]. - However, recent issues, including poor customer service and product quality complaints, have led some former supporters to become critical of the brand, expressing their dissatisfaction on social media [30][31]. - The company's handling of safety issues and customer grievances will be crucial in regaining the trust of its consumer base, as many former fans have voiced their disappointment over the lack of adequate responses to safety concerns [31][33].